I booked this apartment for my fiances 25th birthday and was very impressed with the apartment, large rooms one slightly bigger than the other with a en suite. The lounge was a good size with a small table and the kitchen was very nice with everything you needed, fridge/freezer, dishwasher,washing machine,microwave,pans and cuttlery.
In the cuboard on the hallway we had a ironing board and iron and also in a draw in the larger room was a hair dryer. The whole apartment had underfloor heating which heated up very quickly.
Downsides to our visit:No mirrors in the bedrooms or dressing table so very hard to do hair and makeupfor the girls, 3 weeks in advance i organised a birthday package( balloons and banners put up in the apartment and a birthday cake) which was £25 and then on our way i rang them up to double check they were still doing the suprise, the lady confirmed this. On arrival we were greated well and shown around the apartment but no birthday package!! i thought this was extremely poor customer service as i would have done something myself if they wernt going to bother! i rang them up and complained and the man was very helpful and efficient. He called my back with a extended stay so we now didnt have to leave until 2pm on the sunday instead of 11am, he refunded my money and told me he would send me up a bottle of wine which i never recieved!
On the saturday night before we were all going out and about to all get showered and ready we had no hot water so i rang for help and we had already done everything they advised like turn the immersion heater on and the emergency switch, she told me there was nothing she could do and would send someone in the morning! which was no help at all. no one turned up in the morning.
On saturday night there was a incident while we were out so me and my fiance came back before the other couple and had left our apartment key with them so we went to reception and rang the manager she told me she could send someone down to let us in but would cost us £75 which we couldnt afford, she could hear i was in distress after the incident but thats all she could offer us!!
The apartment was nice enough but the customer service overall was very poor.
The location was ideal, very near to the bay but was a bit dicieving in the pictures as it shows the apartments right next to the water which none of them are!
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- Also Known As:
- Century Wharf Serviced Apartments Cardiff, Wales