This visit started off badly and if I had written my review on the first night, the rating would have been much lower. The reason was that we received a courtesy call the day before our visit, asking if there was anything he could help us with. Well yes there was - we were staying 2 nights and had made 2 separate bookings (as at the time of booking we weren't sure if we were staying the first night). Could he make sure that we had the same room both nights to make it easier for all concerned? We received a flat No, not even "I will do my best and get back to you". I asked if he could keep an eye open to see if anyone didn't check in so we COULD have the same room...I was left feeling very frustrated -what is the point of a "courtesy call" if there is a distinct lack of courtesy or customer engagement shown??
We arrived after midnight on the first night, and found that no, we couldn't have the same room both night. It seemed that he hadn't even tried. To make matters worse because I was paying by vouchers I was asked for photo ID. I didn't have my licence as it is at DVLA, but I DID have my works photo ID and a wallet full of credit cards. This wasn't acceptable so I had to stand around like a lemon in a lobby full of noisy drunks till my other half came in from parking the car. Not a good start. I know it is company policy, but Why? And the ID I had provided should have been acceptable anyway.
I couldn't wait to crash down on a lovely Premier Inn bed. I crashed all right - it's an old Travel Inn so the beds are the less comfortable ones, and not the lovely new Premier Inn beds. However, by the second night I had got used to it, although I still prefer the softer ones.
Matters improved in the morning because we got a note through the door to say that we didn't need to change rooms after all, so thanks to the lady who DID make an effort to look for us. After that the visit went well and we could not fault the service we received.
We did not eat breakfast on the first day (went to Sainsbury's which had a 25 minute wait for a very pleasant bacon sandwich) but really enjoyed the Premier breakfast on the second morning. Excellent service, quality and value.
One thing that was very annoying was that we needed to eat and had plans to eat at the Harvester next door. When we went through the door there were quite a few empty tables that needed clearing and we were told that there was a 45 minute wait. Very frustrating if you are a hotel guest, don't know where else to eat and are on a tight schedule. We ended up getting sandwiches from Sainsbury's. A LOT of people voted with their feet too and they lost a lot of business that night. Could hotel guests be given priority? The Harvester management should have known it was a busy weekend (Porthcawl Elvis week) and planned accordingly. There were also problems parking because The Harvester was so busy.
We are regular Premier Inn visitors, and I can't say that it is my favourite Inn (due to the beds and catering problems) but it was closest to where we wanted to be that weekend. I prefer the one at Junction 35, with a softer bed and a shorler food queue.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.