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“Overnight stay” 4 of 5 stars
Review of Ramada Plaza Wrexham

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Ramada Plaza Wrexham
4.0 of 5 Hotel   |   Ellice Way, Wrexham LL13 7YH, Wales   |  
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Ranked #3 of 8 Hotels in Wrexham
Sheffield, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Overnight stay”
4 of 5 stars Reviewed January 23, 2013 via mobile

Stayed over on a business trip. First impressions were excellent. Quick check in, room big, clean and well equipped . Doves on the restaurant, food reasonable and not badly priced. The one big problem was the room was FREEZING..... Air con very. poor and non responsive
I complained at reception at 1.00 am and someone came up to "fix" it.this did not work rest of night doesn't very cold. I mentioned it on check out and they seemed aware off the problem,and knocked off the price of breakfast.very good, but I would have preferred to be warm.
Other than that a pleasant stay.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, January 28, 2013
Thank you for taking the time to write your review following your stay here at the Ramada Plaza Hotel, Wrexham. I was pleased to read your review that overall you had a satisfactory stay but have also noted your comments regarding the heating which I offer my sincere apologies for, this should not have been the case and my housekeeping/maintenance teams are now in the process of checking every room to ensure that the heating in each of them works. I do sincerely trust that this will not deter you from returning to the Ramada Plaza in the future.
Stuart Mackie
General Manager.
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322 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Cardiff, United Kingdom
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed at the Ramada Plaza on business, check-in and out was easy. Room was excellent, very comfortable bed, luxururious bathroom, breakfast great. Conference held at the hotel, everything went well. Would stay here again

Room Tip: Comfortable spacious bedrooms
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, January 28, 2013
Thank you for taking the time to write your review following your visit to us here at the Ramada Plaza Wrexham. It is always pleasing to read such reviews particularly as you found all aspects of the Hotel to your satisfaction. We all look forward to welcoming you back to the Ramada Plaza sometime in the near future.
Stuart Mackie,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wrexham
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed January 18, 2013

This was our post Chistmas lunch for retirees of a local company and the event had been held at this location several times in previous years. We were in what I assume to be a conference room and not in the Zara restauarant. The room, as usual, was nicely laid out but the dining experience left a lot to be desired. Soup was nice and hot but the main course vegetables were all cold or at best luke warm. It was buffet service so as I was responsible for what was on my plate I ate it all but cannot say that I enjoyed it.

Stayed January 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, January 22, 2013
Thank you for taking the time to write your review after your recent visit to the Ramada Plaza Wrexham. I am sorry you felt that the meal did not meet your expectations but the room was booked by the company not the Zara Restaurant. Also, we have received many compliments regarding the whole event, but as I said I am sorry it did not meet your expectations. I trust this will not deter you from returning sometime in the future. Stuart Mackie, General Manager.
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Cardiff, United Kingdom
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 9, 2013

I stayed at this hotel on business for 2 nights and have no complaints. The room was lovely and spacious, as was the en suite bathroom. The hotel staff were extremely accommodating, and the food in the restaurant was delicious. What more could you ask for?

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, January 15, 2013
Thank you for taking the time to review the Ramada Plaza Hotel Wrexham after your recent stay with us. It is always a pleasure to read such positive feedback and covering so many areas. Please be assured your review will be passed onto all the Hotel staff and we look forward to welcoming you back, sometime in the near future. Stuart Mackie, General Manager.
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Tewkesbury, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 12, 2012

I was one of the first people to stay in this hotel when it opened around 2006 and have regulary stayed there over the years when on business in the town. Before it opened, you only had the choice of a few family run hotels, some of which are under the 'Best Western' banner and often wondered what the 'Worst Western' must be like!

The hotel possibly gains its 4* rating due to the fact that there are 'leisure' facilities on site - this is stretching the imagination a little as this is one very small room with a couple of pieces of Gym equipment, and separate room housing a large Jacuzzi and Sauna. I guess a trouser press in the bedroom also helps with the rating but the hotel is well laid out, comfortable and is well run in a relaxed and friendly environment

Ignoring the above, the hotel even after 6 years still looks as good as when it first opened and the rooms are very comfortable, with a good bathroom and excellent shower above the bath. Unlike many hotels, the shower is powerful enough for all, as I know many ladies (and some guys) with long hair struggle to wash their hair in showers where you would get wetter on a summers day in Rhyl

The breakfast is excellent - a little tip if you are staying there in the summer, as many coach operators use this as an overnight stop for their customers touring Snowdonia, North Wales & Chester - either get down for breakfast early or late, as when there are 52 hungry travellers taking breakfast, service can be a little limited and might mess your morning up if you are looking to get out quickly

In all, a really good hotel and what I would consider the best in Wrexham - someone must have done their homework to realise that a good hotel was really missing in the town

Room Tip: I prefer the bedrooms at the back of the hotel, as the rooms are cooler in the summer and are not af...
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, December 17, 2012
Thank you for taking the time to write your review after another stay with us here at the Ramada Plaza Wrexham. It is always pleasing to read such reviews which cover all aspects of the Hotel and the service we provide. The Hotel will be 7 years in January and we strive to ensure that it remains in the condition now as it was when it first opened. Pleased be assured that all the staff will be made aware of your positive review and we look forward to welcoming you back to the Ramada Plaza sometime in the near future. Stuart Mackie, General Manager.
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leeds
1 review
5 of 5 stars Reviewed December 2, 2012

fantastic hotel from arriving to leaving the staff where all very helpful and the rooms where superb i would recommend this hotel to anyone welldone all at ramada wrexham. will be booking this hotel again so easy to get to all the attractions in chester and the surronding areas.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, December 4, 2012
Thank you for taking the time to write your review following on from your recent stay with us here at the Ramada Plaza, Wrexham. It is always a pleasure to read such positive feedback regarding both the Hotel itself and also the staff. We all look forward to welcoming you back sometime in the near future. Stuart Mackie, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 18, 2012

Stayed one night in a twin room on the way to Chester for a shopping trip--extremely comfortable and warm. Had dinner and breakfast-- both a very high standard with plenty of choice.Would recommend this hotel-- staff very friendly.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartMackieGM, General Manager at Ramada Plaza Wrexham, responded to this review, November 22, 2012
Many thanks for your review following your stay with us here at the Ramada Plaza Wrexham. It is always positive to receive such feedback and please be assured all the hotel staff will be informed. We look forward to welcoming you back again on your next trip to Chester. Stuart Mackie, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Wrexham

Address: Ellice Way, Wrexham LL13 7YH, Wales
Location: United Kingdom > Wales > North Wales > Wrexham County > Wrexham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Wrexham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Plaza Wrexham 4*
Number of rooms: 65
Reservation Options:
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Also Known As:
Ramada Plaza Wrexham Hotel Wrexham
Ramada Wrexham
Wrexham Ramada
Ramada Plaza Wrexham Wales

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