I too had read the reviews about the owners before booking but decided to take them with a pinch of salt because when I phoned to book, Martin (the male co-owner) was helpful on the phone even though he started to be abrupt before the end of a short phonecall.
We were a small group of mixed gender responsible 30something adults with jobs including charity workers, a personal trainer and accountants, who were looking for somewhere to rest and wash after an attempt at the welsh 3000s.
When we arrived, at 9:15pm (after driving from London) we recieved a friendly greeting from Sally, the wife, however Martin was slumped on his sofa watching TV in his private room off the reception. When we asked where we could eat, Sally suggested 'The Heights' nearby when Martin interjected, not too bother because "its 9:30, the kitchens closed". We went anyway to ask as there was no where else open and the manager of the bar informed us that we could eat and we had until 10pm to order our food! - at not one point did he get up, say hello, move or even turn his head while speaking to some paying guests that had just arrived.
Sally proceeded tp show us around the place while be friendly but making sure to tell us that if our delayed friends arrived after 10:30pm - to call us and not ring the bell to be let in.
The rooms were clean and comfortable, but small and kept too hot. The beds may have used those plastic undersheets (unconfirmed) as I woke up a few times very sweaty, which only happens to me when said sheets are used, but I didnt dare say anything in case Martin flew into one of his rants. The bathrooms are shared but it was nice that they provided, shower gells, shamppos and soap. However you are not allowed to use the bath. However the breakfasts are generous, cooked, cereal and continental, even though some of the food may of been tinned, and the time slots are tight, you must have it between 8and9.
We were mostly away from the guesthouse but the few times we were there, Martin was rude, abrupt and unhelpful, turns his back to you and IMHO came across as hating his job and didnt really want people in his house/B&B.
On our last day - we were checking out early between 9 and 10am - when we mislaid one of the keys, however one of our group had gone to the shops and we informed Martin, that he probably had it and we'd wait till he got back - we had already twice searched our bags and cars while Martin stood scowling over us from his doorway with his arms crossed, he then proceeded upstairs and started uptuening all the rooms we hadused before our friend had even returned.
Our friend got back and had the said missing key and which point Martin swore at us all calling us a name and told us how we had been trouble since we arrived, put a knob of butter in the dining room carpet floor and used more than one table for breakfast on the 1st morning. When I finally had the courage to give him some complaints of our own and constructive feedback, he said he didnt care for the likes of our sort and the slammed the door on us.
Unfortunately as you can tell, I can not recommend this place to stay and I should of trusted the other reviews. I have tried to be balanced and said the location, breakfasts and place was clean, but I could never feel welcome in my regular trips to the area again as these days the only things that really makes a difference between most hotels is the way you are treated while your there.
However one thumbs up does go to the freindliest member of staff, Henry the Cat!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.