We are a family of four with ten year old twins and stayed in this place over 4 nights taking in the August bank holiday. Our so called family room was in fact a standard double with bunk beds and was amazingly badly decorated with overpainting on all fixings. The single wardrobe, one shelf come dressing table and single bedside cabinet where all made from formica kitchen top and with only one plug to serve the whole room as the only other was an ancient two prong plug which the filthy bed side light used. The double bed was in fact a matress sitting on a knocked up box base, unbelievable !
Not once over our four day stay was any room service provided, no towels,bedding changed or drinks replaced. The bathroom opposite our room was a shared convinience and was dated, the bath was grimy and stained, no way would i or my family bathe in that envronment and there was no shower.
The weather was very wet and although not cold a distinct chill could be felt at times with no self control heating infact no heating at all and no drying facilities to hand this became quite a problem.
The whole place is lacking investment and genuine warmth with as far as i am concerned a falsification of the nature and condition of this hotel being given by the owners.
I would also mention that on the Saturday night a group of people i presumed to be locals sat outside the hotel on one of the tables and clearly worse for drink talked and sang until 2am.
The manager who was infact a decent enough man made little attempt to hide this hotels shortcomings and the staff i must say where freindly and helpful. Breakfast was basic but ok served in the restraunt with a choice of packet cereals,carton orange poured into a jug and a mixed grill as the standard.
To sum up anyone visiting the village would not be dissapointed it is fantastic but be aware if you chose to stay at the Saracens Head as a family it leaves a lot to be desired but if all you are after is a roof over your head and a place to rest your head it would do. I will be writing to Robinsons the owners to further take issue and will post any response when and if that arrives.
- Official Description (provided by the hotel):
- The Saracens Head is a delightful Inn located in the picturesque village of Beddgelert in Snowdonia National Park. All meals are freshly prepared using locally sourced produce. The bedrooms have undergone a major refurbishment and all rooms are now en-suite. ... more less
- Also Known As:
- The Saracens Head Hotel Beddgelert, Wales