Travelling with my wife and 2 teenage children. Outward Harwich to the hook on the night crossing. All went really well cabins clean, food satisfactory and staff helpfull and polite. For the return journey we had booked a day crossing with airline seats. Owning to having enjoyed our holiday so much we missed the boat. The staff at Stena could not have been more helpful. They arranged a crossing for that night with 2 cabins and only charged us £13 admin fee. We obviously expected a similar experience to that of our outward journey, how wrong we were. The food was cold and undercooked sandwiches with very little filling, staff were at best rude and often surly to other pasengers. Our conclusion was that outward had been a ND crew Homeward had been a uk crew. If this is always the case that the boat is maned by a UK crew for people visiting the UK what message are we sending out about the UK? Rating outward 4 homewood 1
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