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“Brilliant Weekend” 4 of 5 stars
Review of White Waters Country Hotel

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White Waters Country Hotel
3.0 of 5 Hotel   |   Berwyn Road, Llangollen LL20 8AD, Wales   |  
Hotel amenities
Ranked #1 of 12 Hotels in Llangollen
Certificate of Excellence 2014
England
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Brilliant Weekend”
4 of 5 stars Reviewed June 15, 2014

We have just returned from the White Waters following a surprise birthday weekend for a very special family friend.
On arrival the receptionist was very helpfu, always a good start to any weekend or holiday.
The bar staff,waiters and waitresses were all very helpful attentive and well mannered, another positive in my book.
The room was of a high standard, the only negative would be the shower but hey how long do you spend in the shower?
All public areas were very clean and tidy, now to the view from the decking which runs the length of the hotel overlooking the River Dee it has lots of comfortable seating and mood lighting accentuating stunning views down into Llangollen. I spoke to the owner and he told me the hotel also owns the fishing rights to the stretch of river below the hotel,a thing to look at for all you fishermen/women.
All the food was to a high standard this includes breakfast/ bar meals and the restaurant.
I will be going back if only for Sunday lunch and to sit down and watch the view below - just heavenly. This is truly a great hotel and location and one not to be missed.
To all the staff thank you for making this a very special and happy weekend.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, July 5, 2014
Thank you so much for your lovely review.

It gives us all great pleasure in reading how you enjoyed all aspects of your weekend. We are very proud to have hosted a special get together with family & friends.

I very much look forward to you returning to the hotel in the future.

Kind regards

Sarah Davies
Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

Hotel really nice on the river Dee, room clean and view over looking river and decking/ bar, pity it was raining. Pub food enjoyable, breakfast was filling though we did choose to pay extra for it, short walk into town along the river to browse the shops & walk along the canal. Would go back again LOVELY

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, June 15, 2014
Thank you for your review.

I am pleased that you enjoyed your stay, you will have to return to take advantage of the outside terrace when our Great British weather allows!

I do hope you make a return visit and please bring the sunshine with you.

Kind regards

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stunning setting on the river with a gorgeous, large outside area. Food was lovely. Room did the job but could do with a little touch up in the bathroom. Will definitely go back for a Sunday afternoon summer lunch!

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, June 15, 2014
Thank you for taking the time to write a review.

It is indeed a beautiful setting and the outside decking area is the place to be when the sun shines! I am delighted you enjoyed the food and are looking forward to returning.

Work is ongoing and bathrooms in particular are being addressed.

Thank you and hope to see you on a return visit.

Kind regards

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2014

Stayed here recently on a family holiday whilst visiting the aqueduct & Chirk nearby. Room was ok,although the tiles on the bathroom floor where cracked. View was lovely. Staff in the evening very helpful, particularly with the baby's food. Cooked breakfast was average, selection of continental items very limited with no yoghurt or fresh fruit. Unfortunately there was a mix up at breakfast & we were not advised we had to pay a supplement for the cooked breakfast when our order was taken, which resulted in having to pay more than the agreed room rate price. Seemed a bit underhand & left a bad impression of an otherwise pleasant stay.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, June 15, 2014
Thank you for your review.

I am pleased you enjoyed the views & found the staff helpful.

I am sorry that your bathroom had cracked tiles and this has now been rectified.

I am also sorry it was not made clear to you that your stay was on a continental basis, it does state on the confirmation what package you were on and is also marked on your key card wallet. It certainly wasn't intended to be underhand and I apologise for any confusion caused.

It helps when we get feedback and were necessary improvements can be made or acted on.

Thank you

Sarah Davies
Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2014

We have just spent two nights at the White Water Country Hotel. What a fantastic place to stay. Room was brilliant, standard room and as per other reviews more like a luxury. The staff were brilliant, so attentive, welcoming, nothing was to much trouble. The food was delicious and very reasonably priced. As for the views you could not get better views anywhere. I would highly recommend this hotel to family & friends. Looking at when I can return -hopefully soon. Thanks to Dave & all who work there for a wonderful two days. Mary & Jimmy -Liverpool

Room Tip: Ask for a river view you won't be disappointed!!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, June 15, 2014
Thank you for your review.

What a lovely review! I am extremely happy to read that you enjoyed your stay so much. It makes our day here at White Waters to know that our efforts are appreciated and that we have achieved the right level of customer service.

We all look forward to you returning.

Many thanks

Sarah Davies
Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Widnes
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 13, 2014

We recently had our wedding at The Whitewaters on the 10th May and what a pleasure it was. Janet and the team could not be faulted our every query was answered straight away. From morning til night the staff were on hand to help us with our every need. The rooms were spotless the day and evening rooms were set up to the highest standard. I would recommend this venue to anyone for their special day. CONGRATULATIONS to The Whitewaters Hotel for making our day so fantastic. See you all soon.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, June 15, 2014
Dear Anthony & Catherine,

Thank you for your delightful review.

It was wonderful for all of us her to look after you and your guests on your special day. It means so much to us here to know you thoroughly enjoyed your day and that our high standards are recognised gives us great pleasure.

Thank you very much and we all look forward to seeing you again soon.

Kind regards

Sarah Davies
Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 5, 2014

Stayed here for 1 night with fiancé very welcoming booked a standard room which was more like a luxury room with beautiful views excellent service will be staying again and very reasonable priced too highly recommend adequate parking 10 min walk into town

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review, June 9, 2014
Thank you for your review.

I am delighted with your lovely review, it is great to read that you enjoyed all aspects of your stay our customer service is extremely important to us all here. I am glad that you found the price good value for your stay.

We look forward to welcoming you back to the hotel in the future.

Kind regards

Sarah Davies
Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Waters Country Hotel

Address: Berwyn Road, Llangollen LL20 8AD, Wales
Location: United Kingdom > Wales > North Wales > Denbighshire > Llangollen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Llangollen
#1 Family Hotel in Llangollen
Price Range (Based on Average Rates): $
Hotel Class:3 star — White Waters Country Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
White Waters Hotel is a new hotel situated in delightful surroundings overlooking the River Dee and yet located only one mile from the town centre. The ethos of this new hotel is to offer the highest quality of luxurious accommodation and service with a restaurant dedicated to fine dining and an environment to provide that ‘little extra’ that puts it apart from other hotels in the area. It offers 25 bedrooms all with en-suite facilities. ... more   less 
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Also Known As:
White Waters Country Llangollen
Hotel White Waters Country
White Waters Country Hotel Llangollen, Wales - North Wales

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