I have been quite nervous to write a review of my stay, because I can't help but notice that any criticism directed at any aspect of the Manorhaus has not been well received. The responses from the owner seem almost patronising and I don't think that's very nice. I just think it's strange to send out e mail shots actively seeking reviews and then to take any negative comments whatsoever so badly. If guests comment on something it's probably their genuine thoughts and not just a way to have a pop unfairly. That's certainly not how I approach my reviews. So I have waited a few weeks to write my review as I have been a bit scared to see Gavin's response!!
All my comments are honest thoughts and opinions.
I wish I could give 3.5 stars for 'good' rather than have to choose 'very good' or 'average', because I do think 'average' would be unfair, especially given that our two night stay including a dinner on one night (two courses each, no drinks) cost £199 via a living social deal. Regular price for dinner is £28 per person for two courses. So that would mean we paid around £70 per night for the room, which I think is fair.
The key point is that I'd have been disappointed to pay any more, say if I'd have just made the booking directly.
If you read my 'negatives' section it's pretty obvious they are not major issues. And I have no doubt the owner will say 'no one else has ever said these things!' That's fine. It's just worth me writing the review in case any one else similar to me is thinking of staying. They may wish to know in advance, for example, how quiet the restaurant is.
The reason that the negatives section looks longer than my positives section is that, having read the owner's responses to ANY other vaguely negative comments, I feel it's best to give full explanations and justification for my thoughts.
In general I found the Manorhaus (Llangollen) to be a pleasant place to spend a short break.
Good quality fixtures and fittings in general in the room
Modern design with lots of original (I presume) features maintained - the tiled hallway is beautiful
Very tasty evening meal
Yogurts available at breakfast are delicious!
Gavin was very polite and a pleasant guy when you engaged him
Good location right in the town centre
Free parking at council long stay car parks - one of which is right next door
Good size room (a suite) in terms of square footage
Lovely big soft towels and robes
Nice long full curtains
Good quality bedding
Hot tub available for use
(I am aware these negatives are my personal opinion and am not suggesting every guest will share my thoughts)
The restaurant is so quiet that you can literally hear everyone else's cutlery moving. I felt like I needed to whisper. Even the waiter talks to you in very hushed tones. It was, for me quite a weird experience to eat a meal in there. I suppose what I'm saying is that for me it had no atmosphere/ambiance. Another couple I ended up talking to in there felt exactly the same. I just think eating out is about more than the food on the plate, it's about the whole evening's experience. The chill out music in the background in the restaurant and bar did anything but make me feel chilled - I found it incredibly repetitive and irritating. To sum up the atmosphere was more like the waiting room at a private dentist's practice.
Although the food at dinner was tasty, it is VERY expensive. £28 for two courses. One evening meal was included in the deal we stayed on, if I had been paying separately I would have been quite shocked.
The service at the bar before our meal was sooooooooooo slow. We later realised the bar tender was also the restaurant waiter which explained the delays for drinks but considering the bar prices, you expect a better service.
You couldn't get a drink in the bar after 11 even if you were a guest - the handbook in the room gives the impression you can be served later than that if you are staying in one of the rooms.
Wifi signal in room poor
The shower room was very small. Which is fine, I don't need a huge space to be happy in the bath/shower room. BUT, this makes the choice of wet room design (there's no shower door) really odd! You can virtually touch the toilet when you are in the shower so that gives you an idea of how near it is and how wet it will get. Be sure to move the toilet roll before you take a shower otherwise you will be using crepe paper! Fair enough, the toilet is water proof, but if you are sharing a room with anyone, it's not great for them when they use the bath/shower room after you because the floor is literally soaking, as is the toilet.
The room we stayed in room 5 which has a bath in a small corridor area between the lounge area and bedroom. It's quite a dark area and not really how you picture an in-room bath. If you're sat in the bath you can't see your room mate whether they're in the lounge or the bedroom area. I guess the timber panelling painted black makes it particularly dark.
The design of room 5 was unusual, not in a good way. You walk into a small lounge area with a small couch, desk, chair and tv). Then you walk through a small corridor where the bath is located) to the bedroom area. The actual bedroom area is very very small. Not much room around the bed.
The bed was extremely soft, If you like a medium or firm mattress don't stay in room 5.
I'd like some blinds on the windows, perhaps in addition to the thick curtains. In the morning it's nice to let some light in. But once you open the curtains in the lounge area you are totally visible to people on the high street (room 5 looks out onto Hill Street) - a man waved at me from the street when I was looking out of the window which was when I realised how visible I was! So until you are fully dressed in the morning you would not want to open the curtains. I personally think it's nice to get some natural light into rooms at all times of daylight.
Breakfast was good, but just being really honest, I've had much better. The 'full' welsh breakfast is, dare I say it, quite a mean sized portion. Porridge was served in a bowl of the size I'd use for a toddler. Toast is made from surprisingly cheap and poor quality bread. I actually found mould on the toast. The buffet selection isn't that wide compared to other places I've stayed.
Although the décor is modern it's really not my taste. The bright orange chairs in the bar area were kind of ugly. And all the black tongue and groove panelling is a bit forbidding for me.
I'd prefer a regular kettle in the room than the tassimo machine. Selection of hot drinks to make in the room is poor, again, compared with other places I've stayed. I DO know this is about personal preference, I just think it's much simpler for guests to use a kettle.
Noise travels really easily between the rooms which was a surprise as it's an old building. We could actually hear the words of the conversations between another couple staying on the same floor, on both nights. We did not mention it because we could hardly ask for them to be told not to speak to each other! To be fair maybe they were speaking unusually loud, I'm not sure. But it really disturbed our sleep which was a shame.
Just to be really picky, the cutlery is the MOST peculiar design I've ever seen! Almost comedy style. Reminded me of objects straight out of a Tim Burton film! I only mention this because the teaspoons are actually quite difficult to use - try lifting a lump of sugar out of the bowl with one!! I do understand that the 'restaurant with rooms' wants to be different and stand out from the crowd but seriously, a more strange set of cutlery I have never clapped eyes on! This was more funny than irritating to be honest. Likewise the side plates are neither use nor ornament because they are the weirdest shape and too small - like half an avocado! Not great to use for toast.
So, to sum up, it's a nice place, but not somewhere I'd return to. There were just too many elements I didn't like.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Odigeo so you can book your Manorhaus Llangollen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Manorhaus Llangollen Wales - North Wales