room was tatty, 3 of the lights did not work. The double bed was 2 single beds pushed together with 2 single quilts. Dead flies and cobwebs in the room, dimps and weeds on the balcony. The shower curtain was stained along the bottom edge. We came back to the hotel both evenings to find it so cold in the bar, we had to sit with our coats on. Breakfast was served in the dining room which again was cold. Buffet breakfast was not hot enough and served on cold plates.
Our party paid nearly £1000 for the weekend for 6 double rooms, 12 guests, and on leaving I was asked to pay 70p for a newspaper.
We love the location of this hotel, and have stayed a number of times previously and had noticed that it had become tired but had hoped to see some real improvements as it was under new ownership, sadly this was not the case.
We wish the new owners success in the future but would respectfully suggest they review their priorities in light of points raised in this review.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 9, 2012
I'm sorry to read there were elements of your stay here that you weren't happy with. It's a real shame that none of this was mentioned during stay, when your group were in the hotel and within easy access to the staff, as I think some of these points could have been addressed. For instance, due to power surges, bulbs can often go, but can be replaced in a matter of minutes. I will be sure to look into the other issues you raise.
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I do think that there has been significant improvements since we acquired the business in June, so it's disappointing that you don't agree.
It's disappointing too that you didn't mention in your review how accomodating the staff were, placing birthday banners around the bar for your celebration, or how they looked after your group on your return from town after the man celebrating his birthday had slipped down the embankment of the river and cut his head.
In regard to being charged for the newspapers, it is common practice to pay for something you order, irrelevant of what else you have paid for your stay (which I don't think was bad value for 12 people, for a weekend away). Having said that, one of your party did leave without paying for their papers!
I understand your comments, and do appreciate the feedback. We are working hard to improve and your comments will help us to better consider what our guests expect and need.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.