This is a family owned and run hotel in the centre of Conwy. The staff were most friendly and helpful - even advising where we could find some beer that they didn't stock. Our room had everything you could wish for - as well as some interesting furniture from far off lands - but it wasn't so much the furniture or facilities which attracted: More, it was the calm and efficient way the staff went about their work.
The building is ages old - it's a former coaching in - and doesn't have a lift [that's an elevator to some] which is probably the only reason why it has four stars instead of five.
Smokers have to go outside to the courtyard, but even there we were not treated as social lepers as there was comfortable seating, canopies for when it rains, and wall heaters in case it gets a bit chilly. But the most impressive reason for us to rave about was the food and the service. The Head Waiter, David, was most impressive with his knowledge of not only the food on offer but also the large wine list. He was unobtrusive and yet most attentive to our needs and it was a pleasure to learn so much from him. This is a man who knows his business and is happy to pass on his knowledge, if asked. His junior, Jodie, whilst clearly not as educated, brought a youthful freshness and even more enthusiasm to the restaurant. We got the impression that nothing was too much trouble, but then we didn't need to ask for anything.
So, about the food... my wife really likes fish and was completely wowed by her starter of scallops followed by salmon and crayfish. My chicken liver parfait followed by lamb cutlets and a slow-cooked lamb chunk [best way to describe it] was succulent and tasty. The desserts were to die for: honeycomb biscuit with strips of mango and a creamy parfait did the job for my wife; I had a simple locally produced scoop of strawberry ice cream. And, at the suggestion of David, we had a glass of dessert wine. The Chardonnay with the meal was served exactly as it should be - crisp and chilled - and even this small act emphasised how much care the staff took in serving excellent fare and advising us mere mortals of the best way to enjoy it. We knew they might have been 'selling up', but we really didn't mind as they knew better than we did about the best way to enjoy the food. Apparently, the kitchen staff were surprised when we asked if they would like a drink from the bar. They shouldn't have been - they deserved it. This was not a cheap meal, but it really was very, very good, and well worth the price. We now have another reason to go back to Conwy. I think the name of the restaurant within the hotel is called Shakespeare's, and if you prefer to eat outside or in the well-stocked bar, then that's not a problem.
In closing, when we go on trips, we like to experience all sorts of fare - from the local chippy to the fine dining at The Castle. My request for a very hot plate [I eat slowly] was not a problem - at some places it has been - and it would be difficult to find fault with any part of our visit. But hey, don't take my word for this - try it for yourself. Oops, nearly forgot: car parking is at the rear of the hotel or over the road.
- Official Description (provided by the hotel):
- 'Boutiquey' Town House Hotel in middle of World Heritage walled town. After many years of upgrades and restoration, this famous old Inn now offers contemporary styling mixed with 'arts & crafts' character. ... more less
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- Also Known As:
- Castle Hotel Conwy, Wales