...we've ever been to in terms of service and quality of food. We know what to expect from the Wetherspoons brand, it's never going to be cordon bleu, but we always get what we order and it's of an acceptable quality - not on this occasion.
From the Deli Deal menu we ordered the Reggae Reggae chicken wrap and BBQ chicken pannini. Where do you start. The BBQ chicken pannini should have contained bacon and cheese. There was neither ? There were 3 small pieces of chicken sitting in a smear of sauce. The Reggae Reggae chicken was basically a chicken & mayonnaise wrap - there was nothing remotely Caribbean about it. Both meals appeared thrown onto a plate with a few chips. The exasperated waitress we complained to advised that the kitchen was short staffed (we presumed it was a bad day, but looking at other reviews this seems the norm ?) and it had been busy. On a positive note and to her credit she immediately offered to refund the cost of the meals - I suspect rather than go back into the kitchen and relay another complaint, of which there seemed a number on the day we were there.
The poor food only exacerbated the frustration of waiting for a seeming age to be served in the first place - the huge bar downstairs was staffed by one person, the bar upstairs wasn't staffed at all, as the bar person seemed to be doubling up clearing tables.
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