My first trip ever to Worrcester was on business and followed on from a long day on the south coast.
Despite ringing ahead, my 2am arrival time wasobviously a psychological challenge to the staff who explained that there was no-one awake in the hotel overnight. I had to ring a landline number on arrrival to gain access. My passing thought was that if there was a fire, that the associated alarm would hopefully rouse some help, even if it was pyjama clad.
The reception at that time of night was cursary to say the least. We were passed keys and directed to the adjacent NCP to park, being advised it was 24 hour. I discovered the co-ordination for reversing down a multi storey doesnt improve with increasing tiredness, and that unusual hours are clearly not a strong point.
Attention to detail didnt improve at breakfast. When we arrived 6 tables were uncleared, and the other five were occupied.... fiour clearly with business clientele. The one waitress struggled to bring tea and toast within 15 minutes.
On the plus side the location was beautiful, and the decor had a pleasing "designed" feel. It felt like it should be an excellent place for a good old fashioned break with a hint of luxury. Instead, the short staffing, made it feel like a travel lodge in listed a building.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We sadly do not have somebody on reception 24 hours a day so after 11:30pm to 6:30am we divert the phone line to the out of hours phone that a duty manager answers if rang.
Im very sorry the n.c.p car park was not open for you as I did advise you could also park on the street overnight if there was a problem and I was not aware you had a problem as I was helping the person you were with carry luggage to your room.
Im very sorry breakfast was not up to your standard I will look to put more staff on breakfast in future.
Thank for the feedback and I will use on areas that I need to improve on .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.