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“Right place - very convenient” 4 of 5 stars
Review of Bank House Hotel, Spa & Golf Club

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Bank House Hotel, Spa & Golf Club
3.0 of 5 Hotel   |   * Spa Reopening Spring 2015 | Bransford, Worcester WR6 5JD, England (Formerly Brook Bank House Hotel)   |  
Hotel amenities
Ranked #1 of 12 Hotels in Worcester
Felixstowe, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Right place - very convenient”
4 of 5 stars Reviewed May 15, 2013 via mobile

We've stayed at the Bank House Hotel on many occasions; each time with different owners or even in liquidation! It's a very convenient rest stop for us when we are at the Showground and we have never had a truly bad visit. The current owners are really trying to improve things. The staff are very helpful and a word of praise should go to Mark who not only served us very well in the restaurant, also dealt politely and firmly with a 'rumbustious' group led by a foul-mouthed Nigel Kennedy at breakfast.
Bank House also boasts a golf course which appears to be very popular.
All rooms have the usual facilities and are perfectly fine expecially the Executive ones. Free internet and ample parking add to the package and make the occasional bolshie guest more tolerable.

We will be at the Bank House again in September for the Autumn show let's hope the current owners and staff are still there.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review, May 21, 2013
Thank you for leaving us such a lovely review, Mark was delighted to be mentioned especially over such a delicate situation.

The new owners have plans to invest heavily into the hotel and its facilities and the impact of this will be obvious not only to our new guests but to regulars like you who will undoubtedly see a big change when you return in September.

All refurbishment work is continuing quietly and we are conscious of our guests' needs for a relaxing stay away so nothing noisy is happening when guests are in the hotel.

The Bank House is very lucky in being so ideally placed and we find visitors to both Malvern & Worcester find it the perfect spot to escape to the country but remain just a short drive from both places.

We look forward to showing off all the changes to you when you return later on in the year.
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167 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Windsor, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 13, 2013

I last reviewed this hotel in May 2012 and despite what I said at the time and the fact that there was no room at any other inn - we stayed there again!

Allegedly, there have been refurbishments which in the proprietor's speak seems to mean a lick of paint and stain-free carpets! I must say that my room wasn't dreadful but I did have to put the wall heater on full blast and although I am 5' and by no means a lightweight the single bed in my twin-bedded room would have been more suited to an aneroxic dwarf - it was tiny! The colleagues that visited with me both had problems with noisy neighbours, heaters that didn't work and the TV reception was non-existent!

As for the food - well as we had been there before it came as no suprise to us that at breakfast the toaster kept setting itself on fire, all I can is that the smoke detectors can't have any sense of smell as despite black clouds of vapour emitting from said contraption it didn't go off once! The food was edible, but not of a high standard and we didn't even attempt to have an evening meal there!

On our last day a group of middle-aged men entered the breakfast room (definitely not golfers, these guys would have looked more at home in park clutching a can of Special Brew) they obviously hadn't slept, were rowdy and at least two of them had brought in alcohol at 8am in the morning. I am no prude, but it did make myself and my companions feel uneasy and whilst we were there they were not asked to tone it down, nor was the alcohol taken away, which, in my view is poor management and not taking your clientele in to consideration!

Once again I, personally, found the majority of the staff to be friendly and helpful and find it a great shame that the facilities are sadly lacking in so many ways. Get your act together guys and you could have a really nice, friendly establishment on your hands!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Bank House Hotel, Spa & Golf Club, responded to this review, May 21, 2013
Thank you for taking the time to review your stay at the Bank House Hotel. The hotel was bought by the current owner at the end of April 2013 and therefore the refurbishment programme had little time to make an impact prior to your stay.

I am delighted to be able to say that to date new carpets have been laid, bedrooms have been redecorated and the refurbishment of the reception areas has also been started. In addition our golf club's clubhouse has received some attention all of which is part of the overall programme planned to quietly continue over the coming months.

We are conscious to keep any disruption from the refurbishment to a minimum and hope this didn't impact on your stay.

I'm sorry you didn't take the opportunity to sample our food, the chef sources predominantly from seasonal ingredients in the local area and is looking forward to building on his current menu. The breakfast ingredients are from local butchers and growers which does make it a great start to the day. I can see how the experience of the unruly gentlemen may have made breakfast a slightly tarnished affair but we did ask them to calm down and ultimately we managed to remove them from the breakfast room which hopefully we succeeded in doing in a quiet and dignified way.

We have wonderful new beds arriving on 29th May which will get over any size issues and certainly offer a great degree of comfort. In addition we have all new 32" LED TVs arriving before the end of May which will give a better experience than the ones currently in the bedrooms.

I am delighted that you found the team here so friendly we think the world of the Bank House and with the continued investment from the new owner I am certain that you would notice the changes to the property in the short time since your departure.

We hope it will be third time lucky and look forward to welcoming you back at some time in the future.
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Additional Information about Bank House Hotel, Spa & Golf Club

Address: * Spa Reopening Spring 2015 | Bransford, Worcester WR6 5JD, England (Formerly Brook Bank House Hotel)
Location: United Kingdom > England > Worcestershire > Worcester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bank House Hotel, Spa & Golf Club 3*
Number of rooms: 66
Official Description (provided by the hotel):
The Bank House Hotel, Spa & Golf Club (Spa refurbishment due for completion Spring 2015) overlooks the Malvern Hills and is 3 miles from Worcester. The spacious rooms have individually decorated interiors and feature LCD TVs, coffee/tea making facilities and hair dryers. Most also have work desks and wireless internet is complimentary. The Bank House Hotel, Spa & Golf Club also boasts its own Florida style 18-hole golf course. Hotel Rooms: 66. ... more   less 
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Also Known As:
Best Western Bank Hotel
Best Western Worcester
Worcester Best Western

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