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“overbooked” 1 of 5 stars
Review of Riverside Hotel & Restaurant

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Riverside Hotel & Restaurant
Offenham Rd | The Parks, Evesham WR11 8JP, England   |  
Hotel amenities
Ranked #7 of 11 Hotels in Evesham
Cambridge, United Kingdom
1 review
14 helpful votes 14 helpful votes
“overbooked”
1 of 5 stars Reviewed September 21, 2013

Dear Sirs

We booked a night at the Riverside Hotel for Saturday 17th August, on arrival the couple in front of us were told that they had been overbooked and the lady behind the counter told them to go to the Evesham Hotel which would be the same cost to them, we were then told then same, we had our young daughter with us of 5 and it was now 10.30 at night and we had no idea where we were as we had travelled from Cambridge to visit friends in Worcester, we were offered a complementary drink but had to get on because our daughter was getting way past it all, so we lugged all our luggage out again and drove off not really know where we were off to, on arrival at the Evesham Hotel we were shocked as the lady had said that we were know going to have to pay double what we were going to pay at the Riverside Hotel, and that the lady on the phone had asked for a good price but was told they could not match, so why did the girl lie to us at the Riverside, we were fuming but had not choice but to pay the 164.00 pounds at it was now 11.00 at night and our daughter was very very tired,

If your holiday accommodation was overbooked and you couldn’t stay there, the holiday company should offer you:
•a full refund, or
•alternative accommodation of a similar standard to the one you booked.

If you have to accept substandard alternative accommodation because you’ve nowhere else to stay, make it clear that you’re accepting the changes under protest. You should then make a claim for out- of-pocket expenses and compensation when your holiday is over.

We have seeked the above legal advise and would be looking at getting a refund for the difference in what we had to pay


We look forward to your comments on the above

After speaking to a lady at the hotel she advised we would not be compensated in any way, we chose to book into the Evesham hotel and take what they offered which was two seperate rooms, i tried to explain to the lady me, my daughter and friend had no idea where we were we were down for the evening from cambridge and my daughter who is only 5 were told by a lady at reception that we could book into the evesham at the same cost, the lady at the evesham said she had told this lady that they had no family rooms left and they could not match there charges, we stayed where we were at the evesham as i say it was late and we were two ladies with a young daughter on our own at eleven at night, not at all happy and also have e mailed the owners twice now and had no reply

Stayed August 2013, traveled with family
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
Clevedon
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 15, 2013

The photograph of the Hotel looked the same as when we stayed there 8 years or more ago with a Johannson recommendation, well run Hotel with great food, but there the similarity ends. How can it have gone so wrong in 8 years but it has and very badly. We saw only 2 young men staff who were trying to do everything and they tried hard and were very obliging but they didn't have a clue how to run a Hotel or provide good food and there didn't seem to be anybody else. The first room couldn't be locked and the right key couldn't be found so we were moved next door, nice size rooms but badly in need of refurbishment and the Hotel needs a shed load of money spent to keep it from deteriorating further. Unwelcoming front entrance, badly organised administration (couldn't find our booking), chalk board menu outside Restaurant (not a good sign) which listed very basic meals, most with chips but in fact they didn't have many of the ingredients needed to cook them so limited us to a basic steak and chips. When the food arrived it was luke warm. We picked a red wine which they didn't have and selecting another, cleaned them out of 50% of their red wine, they only had 1 bottle left in the bar, also didn't know which bottles were Brandy. Eggs Benedict for Breakfast should have been on a Muffin but turned up on thin white round toast with cold Hollandaise, (no muffins). Tables weren't set properly, cutlery, glasses and napkins missing for both Dinner and Breakfast. Glad we only had 1 night there.What a sad demise for a previously lovely Hotel.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2013 via mobile

I'm working I the local area and have stayed at the riverside for several week. It is a nice hotel the staff are pleasant and helpful. there is a well stocked bar beautiful views of the river and local wildlife. the food is very good. Give it a chance it's a great crack

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cramlington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 9, 2013

We stayed here on a wowcher deal given to us as a gift. I had read some reviews but the menu looked really good and I thought it can't be that bad. We stayed in the "turtle suite" which initially looked ok, until we seen the tray full of dirty glasses and cups from the previous guests. TV not working, no fuse in the plug. Toilet didn't flush properly. Several flies squashed on the walls. Only one curtain hanging at the window, the other was in the bottom of the wardrobe. The evening menu didn't vaguely resemble the menu on the website. I ordered the cheeseboard to be told "all we have is cheddar and parmesan". I was surprised to see smoked salmon with scrambled eggs on the breakfast menu, however they were "out of smoked salmon" so I ordered eggs benedict. Two undercooked eggs served in 2 circles of white bread. Staff have no clue. Lovely location on the river however!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludlow, United Kingdom
2 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 5, 2013

My parents visited the riverside several years ago and always used it for special occasions. As it was their 40th wedding anniversary my dad decided it would be nice to go back. We checked the menus on the website and it looked really good so we booked up for 8people on a tuesday evening.

This was last night and oh my goodness how this place hasnt been done for false advertising i do not know!

We arrived at 7.25pm(table booked 7.30pm) and were greeted by a lady wearing what can only be described as a tracksuit at best! The look of horror on her face when we turned up smartly dressed set the alram bells ringing! we asked for a wine list and were brought the actual bottles of wine (some even opened!) to decide which one we would like. The menus are just being printed we were told! and this was just the start!!!

At 8pm still no sign of any menus so we checked, just coming was the reply! 5 minutes later a "boy" with jeans around his ankles and shirt unbuttoned came with a tatty piece of paper which on closer inpsection was somebodys booking form! scribbled on it was tonights menu! absolutely nothing like the website! "handmade" minestrone soup! scampi, riverside burger, lasgne and stuffed something or other. we were told to choose then and there! Lets just say that our drinks were swiftly drunk and we vacated fawlty towers quickly!!

Truely truely awful and very upsetting for my parents who wanted a special occasion only to be given some fake greasy spoon establishment at the best! Such a shame because the location is stunning!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
devon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 2, 2013

I went by the website which shows a lovely hotel.....oh dear what a shambles, people were kind and struggling to run/manage a sinking ship
room was poor, cobwebs, broken tiles, decrepit windows...some security issues ongoing with police around...very strange....
having paid in advance - big mistake...we stuck it out, breakfasts were ok in the main although final day we had to ask for everything, they were quite surprised we wanted toast as we had fried bread on our cooked breakfast??!!

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 28, 2013

The comments below say just about everything there is to say. We should have gone by our gut feel as we drove up, but no we were stupid, paid on arrival but did not stay for 30 minutes after being shown to our room. It was disgusting, dirty and unfinished. We asked for a refund which we have not received but did ourselves proud by getting out.
Any one thinking of staying at this, and I use the word loosely, hotel, please think twice, you will be disappointed that is for sure.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riverside Hotel & Restaurant

Address: Offenham Rd | The Parks, Evesham WR11 8JP, England
Location: United Kingdom > England > Worcestershire > Evesham
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #7 of 11 Hotels in Evesham
Price Range (Based on Average Rates): $$
Number of rooms: 13
Reservation Options:
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Also Known As:
Riverside Hotel And Restaurant
Riverside Hotel Evesham
Riverside Hotel & Restaurant Evesham, Worcestershire

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