We booked a night at the Riverside Hotel for Saturday 17th August, on arrival the couple in front of us were told that they had been overbooked and the lady behind the counter told them to go to the Evesham Hotel which would be the same cost to them, we were then told then same, we had our young daughter with us of 5 and it was now 10.30 at night and we had no idea where we were as we had travelled from Cambridge to visit friends in Worcester, we were offered a complementary drink but had to get on because our daughter was getting way past it all, so we lugged all our luggage out again and drove off not really know where we were off to, on arrival at the Evesham Hotel we were shocked as the lady had said that we were know going to have to pay double what we were going to pay at the Riverside Hotel, and that the lady on the phone had asked for a good price but was told they could not match, so why did the girl lie to us at the Riverside, we were fuming but had not choice but to pay the 164.00 pounds at it was now 11.00 at night and our daughter was very very tired,
If your holiday accommodation was overbooked and you couldn’t stay there, the holiday company should offer you:
•a full refund, or
•alternative accommodation of a similar standard to the one you booked.
If you have to accept substandard alternative accommodation because you’ve nowhere else to stay, make it clear that you’re accepting the changes under protest. You should then make a claim for out- of-pocket expenses and compensation when your holiday is over.
We have seeked the above legal advise and would be looking at getting a refund for the difference in what we had to pay
We look forward to your comments on the above
After speaking to a lady at the hotel she advised we would not be compensated in any way, we chose to book into the Evesham hotel and take what they offered which was two seperate rooms, i tried to explain to the lady me, my daughter and friend had no idea where we were we were down for the evening from cambridge and my daughter who is only 5 were told by a lady at reception that we could book into the evesham at the same cost, the lady at the evesham said she had told this lady that they had no family rooms left and they could not match there charges, we stayed where we were at the evesham as i say it was late and we were two ladies with a young daughter on our own at eleven at night, not at all happy and also have e mailed the owners twice now and had no reply
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- Also Known As:
- Riverside Hotel And Restaurant
- Riverside Hotel Evesham
- Riverside Hotel & Restaurant Evesham, Worcestershire