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“Its been re fitted” 5 of 5 stars
Review of The Broadway Hotel

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The Broadway Hotel
3.0 of 5 Hotel   |   The Green, Broadway WR12 7AA, England   |  
Hotel amenities
Ranked #3 of 4 Hotels in Broadway
Certificate of Excellence 2014
Alcester, United Kingdom
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Its been re fitted”
5 of 5 stars Reviewed May 8, 2013

We have not been to the Broadway Inn for over a year. Re visited last weekend and what a change. It has under gone a brilliant refit. I love the old place but this is just as good having retained the tradition in a revamp building. We had Sunday lunch in the Tattersall restaurant, the atmosphere was great, the food first class and the service good. We have rediscovered a gem and will be going back ASAP.

Room Tip: Just sit back and enjoy
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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423 reviews from our community

Traveler rating
    212
    135
    46
    17
    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Any
English first
Bromsgrove, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 3, 2013

We stayed for 2 nights at the end of December & a review from another friend has reminded me to leave this feedback.... The hotel is packed with the most unhelpful "helpful" staff I have ever encountered. E.g. Edited highlights of our stay....

We asked for a taxi to take us to a party at a local village & was told by the receptionist in a most "helpful" & protracted way that no taxis would go to that village & we would be best to call a taxi for ourselves. She even gave us a list of numbers.... Would it have been too much trouble to pick up the phone & provide guests with some service herself I wondered? We came back that evening with a card from a local taxi driver who would be willing to provide a service for hotel guests & gave it to her!

We were out all morning & came back at lunchtime to find our room not made up. Housekeeping came while we were getting changed for an evening function & we explained we were getting dressed & asked them for fresh towels & water now & told them the time we would be gone (from memory about 2pm) so they could arrange for the room to be made up then. We were disappointed to find that when we came back at around midnight, there were towels & more water on the floor outside the door but the room had not been made up. We discussed this with the Manager the next day who said that it was a 'breakdown in communication'. No real apology or offer of goodwill gesture, discount, or something to compensate for their mistake.

To paraphrase Rhett Butler, "Frankly my dear, they didn't give a damn".

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
Top Contributor
98 reviews 98 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed May 2, 2013

First impressions are key and The Broadway excelled. Secure parking a private paved patio and a garden for guests only. Polite efficient receptionist, help with luggage, escorted to our room and a brief detailed description of features and services. Textbook stuff.
Immaculate and clean twin-bedded room albeit a bit small ( Room 27 ) but just about OK for our one night stay. Funky trendy vibe in the bar area yet could escape to quiet lounge. Tattersall's restaurant a class act and one that the city set would approve of, yet still be amidst the country casuals of the Cotswolds.
Snack ordered at bar and eaten in aforementioned lounge was very tasty and as for breakfast ...........wow what a selection and so beautifully laid out. Attention to detail was almost anal, for instance who thought of intentionally dislodging the top two of each stack of cereal dishes to avoid a sense of austere utility?
Would use this hotel again as a one night stop over.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 30, 2013

We stayed at this hotel for an anniversary weekend. We booked a Junior Suite and the accommodation was excellent. Large comfortable bed. We had dinner in the restaurant on the first night and the food and service was perfect. Could not fault this hotel and we will definitely be back.

Room Tip: We chose a Junior suite which was great.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fylde
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 30, 2013

There is stiff competition in this area, and the Broadway is winning at the moment. The perfect setting and the quaint building have been there for all of the thirty years that we have known this hotel, but it has really "upped it's game" following a recent refurbishment. The rooms and public areas really are second to none in this area at present and the menu makes up in value what (little) it lacks in imagination. Staff are efficient and polite, with some of the older and longer serving staff (in particular) hitting the right spot for service without over-familiarity.

Room Tip: This is an old building with lots of stairs and no lift. Guests with heavy bags might prefer a groun...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2013

This hotel was at the end of a month long trip to the UK and we were ready to go home, we'd stayed at a few places this has to be the best, good service, nice room, really tasty food and the setting perfect. If we ever go back to the UK we'd stay there again, well worth the money.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, United Kingdom
Top Contributor
259 reviews 259 reviews
85 hotel reviews
Reviews in 87 cities Reviews in 87 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed April 28, 2013

This small hotel is on the green at Broadway it is in an excellent position in the village and it provides really good accommodation. From the moment we arrived we were treated so very well with courtesy and friendliness it was like you were returning home. The room we had was a twin that faced out onto the garden it was well equipped and looked really welcoming. There was a tea tray and the bathroom provided molten brown toiletries which were very nice. We had a bed, breakfast and evening meal deal. The dinner was served in the brasserie a conservatory type building in what had been a courtyard. Again the staff were lovely, my friend had an excellent meal of soup, lamb and lemon meringue. My souffle was a little bland and the pork very dry but the food was still good despite this. Breakfast was a combination of cold buffet and cooked to order english which again was very good.

Room Tip: Ask for a ground floor room at the back as they are very quiet
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Broadway Hotel

Address: The Green, Broadway WR12 7AA, England
Location: United Kingdom > England > Cotswolds > Broadway
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Broadway
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Broadway Hotel 3*
Number of rooms: 19
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