Cloves is a well presented restaurant with pleasant and friendly staff. First impressions are good. However as you get settled, you realise that you are in for a long haul! Service is painfully slow, even when there are less than 10 people in the restaurant. It leads me to believe that priority is given to take always and eat-in diners are an after thought. Service can also be frustrating with requests or orders forgotten. This is my experience after two visits, believing that the first was just an off night. The food was generally average. The first visit having been served a warm main course and the second visit having experienced some not so pleasant tasting chicken in my main course. On top of the service issues, a service charge of some 15% was automatically added on the bill, which was quite insulting. I guess I should asked for it to be removed, but I prefer to pay and vote with my feet. I will monitor reviews and feedback from friends and go may be go back when it has improved. I certainly would not have tipped. I, and my fellow diners were left dissatisfied and disappointed on both occassions, hence two star rating.
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