We stayed here for one night before catching an early flight to the state in December 2012. I booked this with Holiday Inn loyatly points so wouldn't have been too bothered if it had been bad - but I was more than pleasantly surpirsed. When we arrived we were told that the car park had been flooded due to the awful weather, however the receptionist was quick to sort us out with somewhere else to park - well done Holiday Inn!
The hotel is almost brand new and quite nice. We went to check in and the receptionist was lovely, asking us about our holiday and talking to the children - she was a total pleasure and nothing was too much for her.
We didn't eat in the hotel but found a nice chinese place close by that was recommended by the staff. On entering our room we found that the children's beds hadn't been made up but a quick call to the front desk had this solved within the hour.
The rooms are basic but fully functional: tea and coffee making facilities, hairdryer and the best shower i think I have ever been in.
The hotel was also not noisy even though it was backed by a police station and a busy road.
Overall this was a great stay in a lovely hotel.....the best thing about it was the staff - I would visit again just for the customer service!
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