We really enjoyed our stay at the Mercure Windsor. It’s in a perfect location, being just minutes from everything, and our stay was memorable for all the right reasons.
The staff were very helpful in letting us stow our bags prior to check in, and bringing them up to the room when it was ready (before we arrived). It was our anniversary weekend and we were delighted by the fruit platter, chocolates and personalised card waiting for us in our room – such a nice touch, and very much appreciated!
We stayed in an Executive Double/Premier room, which was easily worth paying extra for. It was a huge room, with a good sized bathroom, and most importantly, an enormous four poster bed. We had a pleasant view over the High Street while not being disturbed by any noise at all. We had complimentary drinks, two pairs of slippers, but sadly only one dressing gown – we asked for an extra one after we checked into the room, but it never did arrive! We were so pleased by our anniversary surprise though, that we decided not to kick up a fuss.
Our breakfast the next day was not extraordinary by any means but there was plenty of choice and it was frequently replenished. We paid an extra £10 each for breakfast when we booked initially, which turned out to be rather expensive as we did not eat that much of it.
We had a slight problem as the Mercure system had not stored our breakfast booking, and we were initially queried about it when we arrived in the breakfast room. However, the staff handled it very well and the issue was easily resolved by producing our confirmation email.
Overall, it was a really enjoyable stay, and we would definitely come back.
- Official Description (provided by the hotel):
- Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more less
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- Also Known As:
- Mercure Castle Windsor Hotel Windsor
- Accor Castle Windsor
- Mercure Windsor