I booked one night away as a surprise for my boyfriend’s birthday. On arrival we were given our room key and told that we were staying in another building across the car park (not in the manor house but an annex that there was no mention of on website). There was no offer of any assistance with bags etc. It was raining so we dashed across the car park and discovered that our key didn't work to access the building. I had to run back, queue again and wait whilst staff tried to upgrade the key. Both of us ended up drenched. I was informed the concierge was too busy to assist. When we did finally get into the building there was an arrow showing us that we now had to go through a fire exit (outside in the rain again) and then back into the building through another fire exit. Not a very good lay out. We had a superior double room with no views at all. The room was spacious and clean, however the shower was complicated to use and we spent 10 minutes trying to turn it off!
I had booked the restaurant for our evening meal, both of us were looking forward to this and were expecting the restaurant to be in keeping with the manor house. Instead there was no atmosphere at all. There were no pictures on the walls and ugly air vents. Every table had a candle on it, no-one lit ours so we had to ask. We had to ask twice for my boyfriends beer. The starters and desserts were not very good and I heard another patron complaining too. The waiters were mixing up food orders throughout and didn't know which course we were on. Not a 4 star experience. No-one even asked how our stay was. We would not recommend this hotel.
- Official Description (provided by the hotel):
- With an unrivalled location on the River Thames, the Oakley Court, Windsor, London is a unique historic luxury hotel. Exceptional service levels are our key to delivering many memorable occasions for our business and leisure guests. The setting of many famous films, the history of the hotel cannot be matched by any of our closet rivals - we may not be the newest of hotels but we do have a deep soul with an attitude of service quality that others just dream about - so if you are looking for a unique location to stay or just visit for a cup of tea, maybe just after mooring up your boat, you do not need to look anywhere else - Welcome to the Oakley Court. ... more less
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- Also Known As:
- Oakley Court Windsor
- Hotel Oakley Court
- Oakley Court Hotel