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“Great location, facilities, staff - slow restaurant” 4 of 5 stars
Review of Macdonald Windsor Hotel

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Macdonald Windsor Hotel
4.0 of 5 Hotel   |   23 High Street, Windsor SL4 1LH, England   |  
Hotel amenities
Ranked #1 of 14 Hotels in Windsor
Certificate of Excellence 2014
London
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Great location, facilities, staff - slow restaurant”
4 of 5 stars Reviewed March 23, 2012

I stayed in this hotel on a business conference recently. It's benefitted from a recent refurbishment and the quality of the fit and finish is excellent. It's also a deceptively large hotel. Viewed from the street, you'd never guess how large it actually is.

The staff were all very helpful, definitely customer focused and keen to ensure every requirement was met. The bedroom was clean, a good size and nicely furnished with high quality fixtures and fitting (with one exception, see below). The conference rooms were similarly well equipped, although they suffered from being quite poorly lit.

A few negatives:

1. The service in the restaurant was slow. If you have forty five minutes for a business lunch, you might not get your food. The waiting staff were keen and helpful so this might be an issue with the kitchen. The standard of the food was good though.

2. The iron in the room was not up to the job of ironing a shirt. For a business hotel, this is quite a big deal to me (maybe I'm picky). If the hotel goes to the trouble, as this one has, of putting ironing boards and irons in the rooms for guests, then go a little further and make it a steam iron.

3. Parking is very expensive. They have limited space, and it's unusual for a hotel in the middle of Windsor to have any parking at all, but £25 a night feels steep. They do valet park for you.

Small issues, but if they stop me from giving a five star rating. I do recommend this hotel though, especially if you're a tourist as the location could not be better. 50 metres from the castle!

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear VS1711,

Thank you for taking the time to complete a review of the Macdonald Windsor Hotel following your stay with us.

I was pleased to note that you enjoyed your visit overall, however may I sincerely apologise for your disappointment with some of the aspects of your experience.

I appreciate your constructive feedback, which will certainly be taken on board, and hope to welcome you back very soon.

Kindest regards,

Beverley Molmans
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,568 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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badgworth
Top Contributor
66 reviews 66 reviews
49 hotel reviews
Reviews in 50 cities Reviews in 50 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 22, 2012

The Macdonald Hotel in Windsor is exactly what it says. It is comfortable, exceptionally clean, with very friendly, helpful staff. A good restaurant and in an extremely key position, being almost opposite Windsor Castle.

We stayed at this hotel after a long flight from India, so we were tired and didn't expect too much, however we were greeted with a smile by two members of staff, we had a reasonable meal with good waiting staff and an absolutley tremendous nights sleep. What more can you ask for. In the morning we toured the Castle, Station and closeby Eton town.

The Macdonald was very good value for money and we would stay there again.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear maxBadgworth,

Thank you for taking the time and trouble to submit such a helpful review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoyed your stay with us, in particular the service you received from the team and your restaurant experience.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back to the Macdonald Windsor Hotel in the very near future.

Kindest regards,

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 20, 2012

We stayed 2 nights in this lovely hotel during our spring break. It's very deceiving from the facade. Once you walk through the front door you transcend into a beautiful modern hotel. Love the design. The lobby is also the lounge area and there are lots of places to relax and even a fireplace to warm up by. The staff are attentive and always asked if we needed anything while we were waiting in the lobby area. The bar area and restaurant are very nice as well.

We upgraded our room to the Peridot Suite and we were amazed. The layout was good for a family and the extra space was just what we needed. The heated bathroom floors were a nice surprise. The funny thing was the lights are on a sensor so after a little while in the bath the lights went out in the bathroom leaving me in the dark in the tub. I had my 6 year old come and turn them back on for me. So beware of long soaks. You might end up in the dark as well. The other thing to beware of is there are lots of stairs so ask the front desk when booking your room if you have issues with that. They will accommodate you.

Dave the concierge went above and beyond to make our stay special. He booked a car for us and gave us directions to help us get where we were going. He also booked a car to take us to the airport on our final day. Thanks again Dave! You rock!

We would highly recommend this hotel and hope to return to Windsor for Spring Break again in the future.

Family of 3 from Dallas~

Room Tip: If you can upgrade to a Suite they are amazing. We stayed in the Peridot.
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear tburf,

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you and your family enjoyed your stay with us, in particular the Peridot suite, hotel facilities and the service from our concierge. We appreciate such a helpful review.

I will be delighted to share your feedback with the team, particularly Dave, as I know they will be encouraged by it.

We look forward to welcoming you back to the Macdonald Windsor Hotel in the very near future.

Kindest regards,

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 19, 2012

Wish I could grant this hotel 10 stars. Love everything. wonderful location! Immaculate room! Fantastic huge shower! Wish the interior decorator would visit my home! Just love this gem! Can't go wrong....not one thing I would change! Staying 6 nights!! Love it!! Don't think twice! Book it!

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear Jules726,

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoyed your stay with us, in particular your bedroom, the shower and decor. We appreciate such a helpful review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back to the Macdonald Windsor Hotel in the very near future.

Kindest regards,

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shaftesbury, United Kingdom
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 16, 2012

We stayed one night last weekend and found the hotel to be really very pleasant. Excellent staff and superb location with valet parking, but make sure you book your space. The room was well fitted and we had a bath which was deep and quick to run, bliss! Slight snag on breakfast that was cold, but the general manager responded immediately to my comments and we shall visit again, very soon.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear Wai Man C,

Thank you for taking the time and trouble to submit such a helpful review following your stay at the Macdonald Windsor Hotel.

Your feedback has been shared with the team as I know they will be encouraged by it; I have also passed on your comments regarding the breakfast to our Breakfast Chef to ensure that any similar disappointment could not reoccur in the future.

We look forward to welcoming you back to the Macdonald Windsor Hotel in the very near future.

Kindest regards,

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2012

My husband and I stayed in March 2012 for a weekend to celebrate our wedding anniversary. We stayed in a classic double room and although it was facing the back of the hotel the room was clean and very comfortable with everything one would expect from a 4 star hotel. We were treated exceptionally well by the staff we met. We ate dinner on one of the evenings and the food and presentation was 1st class. Breakfast was very good with a huge buffet selection and the cooked breakfast was to order rather than on hot plates. A wonderful stay and we would definitely consider re-visiting and recommend. A great location in the heart of the town.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear chris f,

Thank you for taking the time and trouble to submit such a glowing review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoyed your stay with us, in particular your bedroom, the food you experienced at dinner and breakfast, and the service you received from the team. We appreciate such a helpful review.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back to the Macdonald Windsor Hotel in the very near future.

Kindest regards,

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 13, 2012

Stayed at this hotel on Sat 10 March. Rooms are very comfortable and well appointed. We stayed in a std double. Whilst the room was at the back of the hotel and the view was not great the room itself was excellent. We stayed on the B & B deal and the breakfast was nice. The main part was cooked fresh to order rather than being kept hot under the lamps you sometimes get. Staff were very friendly and attentive. Just one word of caution. Parking overnight is very expensive. We were lucky that our son lives in Windsor so we could leave the car at his place. Hotel is right next to the castle and extremely well placed for all the sights.

Room Tip: All rooms are great though view at the back are not up to much
See more room tips
  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review, April 4, 2012
Dear Lesz,

Thank you for taking the time and trouble to submit such a helpful review following your stay at the Macdonald Windsor Hotel.

I was pleased to note that you enjoyed your stay with us, in particular the food you experienced in the restaurant and the service you received from the team.

I will be delighted to share your feedback with the team as I know they will be encouraged by it.

We look forward to welcoming you back to the Macdonald Windsor Hotel in the very near future.

Kindest regards,

Beverley Molmans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 14 Hotels in Windsor
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 
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