We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good for the right price.” 4 of 5 stars
Review of Legacy Rose & Crown Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Legacy Rose & Crown Hotel to your Saves list
Legacy Rose & Crown Hotel
4.0 of 5 Hotel   |   Harnham Rd, Salisbury SP2 8JQ, England   |  
Hotel amenities
Ranked #6 of 14 Hotels in Salisbury
uk
Top Contributor
117 reviews 117 reviews
49 hotel reviews
Reviews in 58 cities Reviews in 58 cities
83 helpful votes 83 helpful votes
“Good for the right price.”
4 of 5 stars Reviewed April 24, 2014

The hotel is dated and in need of a refurb. The room was ok (no 27) but had mould in the bathroom and on the bathroom ceiling. The radiator didn't work and there was condensation constantly at the window. Public areas were better and the restaurant had a lovely view of the river. There was a wedding on the Saturday night so we were not able to enjoy this on our second night as residents dinner was served in a function room. The food was nice other than one desert which was a farce, the "baked" Alaska. Also the "baked" Camembert cannot be baked as it arrives in 5 minutes - so this must be microwaved. That being said it was reasonable given the price we paid which was a special deal. If you are paying full price for this you will be disappointed. The best thing about the place is the staff. They are very friendly and extremely helpful.

Room Tip: pay extra for deluxe / riverfront
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, May 22, 2014
Dear Guest

Thank you for your constructive feedback,please be assured that remedial redecoration is planned for room 27,please accept my apologies for the dissappointment that you en countered

I do hope this will not deter you from visiting again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

503 reviews from our community

Traveler rating
    190
    181
    67
    41
    24
See reviews for
59
288
13
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
York, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 11, 2014

I got a last minute bargain on this hotel, and from what I saw on the internet, it looked like a real bargain. When we arrived, we found it quite difficult to find a parking space in the hotel car park. Finally we found the very last one available. On entering the hotel, we realised that it was actually much bigger than we thought; we'd thought from the photos on the internet that it was just an olde worlde inn, but it's a full scale hotel. The original inn has been greatly extended, and our room was in the modern part.
On first entering the room, we were impressed by the decor and the beautiful view. It was a garden room, opening onto the pretty garden alongside the river. The room was modern and clean, and there was an ironing board with iron in the wardrobe.
However, there was no bottled water provided, nor was there a fridge.
On closer inspection, though, the duvets were well worn and shabby, and the pillows likewise, flat and hard. The beds were quite comfortable.
The main problems were in the bathroom. Firstly, the lighting was 'subdued' - who comes up with ideas like this, that people prefer subdued lighting in bathrooms??
Secondly, the mirror over the sink is recessed with no lights anywhere near it. So when you're shaving/putting makeup on, you're roughly 6-10 ft away from your image, with dim lighting and no magnifying mirror. A major design fault, especially for those guests with less than perfect sight.
The water pressure is VERY high, but there is a sign by the sink informing you of this. Fair enough. But when I tried to have a shower, the temperature control just wouldn't work. Both me and my husband tried to adjust it, but no joy. It was too hot for me, and for most people I would say, so if a child or older person had stood in the bath and switched on the shower, there could have been a dangerous situation. It was about 9.45pm so nothing could really be achieved by fetching the manager at that time, so I told the reception staff next morning, and was assured that someone would attend to it straight away.
One thing to note is that this hotel does conferences, as was the case when we were there.
This (naturally) led to a shortage of staff in the dining room. The staff who were there did their best, but it was fairly busy, so service wasn't that quick.
The food was NOT impressive. I certainly wouldn't advise eating there if you can avoid it. We got the impression that the chef doesn't 'do' vegetables . . . I ordered fish cakes with poached egg. That's exactly what I got - 2 fish cakes, 2 poached eggs, 1 slice of lemon containing 8 pips. Nothing else at all. My husband had the Trio of Sausages with black pudding mash. He says there was no difference between the sausages, although the menu said there were 3 types. Again, no vegetables. The couple at the next table had steak and chips, and guess what? That's all they got.
Breakfast next morning was average to say the least.
Our overall impression was that it wasn't that different to some Premier Inns we've stayed at.
The main difference is that the Rose and Crown advertises their room rate for an executive room (which we had) as being £190, yes, one hundred and ninety pounds.
I paid £99.
If you paid the full price you would certainly feel you'd been robbed.

Room Tip: Rooms overlooking the garden have a lovely outlook - but make sure you find a good price!!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, April 22, 2014
Dear Guest

I would like to thank you for your constructive feedback following your recent stay,I was saddened to read that your stay was not to your liking,I would kindly ask that you contact myself at the hotel on 01722 328615 in order that we may discuss your comments further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 10, 2014

This was a last minute booking made through the internet. The booking was handled professionally. The reception desk was welcoming, knowledgeable as well as being efficient in organizing services and outlining facilities on offer. It was, however, a long trek to the room which I suppose was fitting for an old medieval Inn with a history of extensions. The room was large, clean and well provided with useful furniture although this was rather dated.

The dining room was modern and service good. The menu on offer was suitably varied and well presented. The dining room opened out onto a terrace and river, but thick fog hindered what would have been a good and relaxing view. Thee downside was the price of drinks which were, putting it mildly, rather steep. The up side was good parking facilities within the hotel's curtilage.

The Hotel is in a village just over the river from Salisbury and 10 minutes walk to the old medieval city. The village itself was rather sparse for alternative eating venues.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, April 22, 2014
Dear Guest

Thank you for taking the time and trouble to post your positive comments following your recent stay we hope that you will consider booking the hotel on another future visit.The view frm the Riversedge Restaurant is truly beautiful and I am sorry that you did not see the view to its full potential.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 7, 2014

Stayed here for a 2 night break. Hotel is In a good position to visit Salisbury. A ten minute walk through the Cathedral grounds and you are in the town. From the time we arrived we were made very welcome. Nothing was too much trouble for any of the staff. We had room 7 which is in the old part of the hotel. Not the best view but very quiet and the room itself was lovely. We ate there both nights and enjoyed the food. Continental breakfast fine for me but cooked selection limited and expensive. It would be better if they offered a choose your own breakfast items selection. View from the restaurant was lovely even though it rained for most of our visit. Thank you yo everyone for making our stay lovely

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, April 22, 2014
Dear Guest

Thank you for your positive comments following your recent stay,I was pleased to read that you enjoyed your break ib Salisbury.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 1, 2014 via mobile

We stayed two nights here when visiting Salisbury for the first time. Perfect location, a charming stroll across an old bridge to the cathedral and town. The staff were all exceptionally friendly and helpful, everywhere was clean and bright and the food excellent. We had a lovely beamed room in the old part of the hotel which sadly overlooked the road, not the river, but was otherwise fine with a spacious bathroom. Wouldn't hesitate to recommend the Rose & Crown, our only suggestion would be to find a way to make the restaurant 'cosier' in the evening. There were very few guests eating on the night we ate there and though the food and service were great, it lacked atmosphere. But, all in all, a super find which made our 2 day break in this fab city even more special. The staff should all be commended for their customer skills.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, April 7, 2014
Dear Guest

I was delighted to read that you enjoyed your overall stay at the hotel,your valued comments will be shared with the all team members.We all hope that The Rose & Crown will be your first option when revisiting the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 31, 2014

We visited salisbury for the first time and decided to stay one night at the Rose and Crown. The staff were all very friendly, polite and good humoured. The hotel is really convenient for salisbury centre a short and pleasant walk through the cathedral grounds. Continental breakfast was very good and for us was plenty. Will definitely be going back

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, April 7, 2014
Dear Guest

Thank you so much for taking the time and trouble to express your enjoyment of your short break with us we hope that we can welcome you back to the hotel ona future visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 29, 2014

we have stayed here a few years ago still a nice hotel but the breakfast was better the first time round. We did have some issues with the room but have been assured that these are being addressed, The location on the river is very relaxing withgood views from the dining room. The food is also very good and not too expensive.The wine is another matter I dont mind paying for good wine but to charge £21 for Jack Rabbit wine is expensive where I work we buy it in for £4 a bottle we went for a £24 bottle but the quality was poor. Overall it was a very nice. Decaff tea and coffee was available always a bonus as I alway carry my own as many hotel do not supply it.
Take a alarm clock we booked two but never recieved them. we did not mind anyway as the staff were vere nice and very helpfull

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoseandCrownGM, General Manager at Legacy Rose & Crown Hotel, responded to this review, April 7, 2014
Dear Guest

The team at the hotel would like to thank you for taking the time and trouble to offer your valuable feedback following your recent stay we all hope that we can welcome you aghoin on your next visit to Salisbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Legacy Rose & Crown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Legacy Rose & Crown Hotel

Address: Harnham Rd, Salisbury SP2 8JQ, England
Location: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Salisbury
#6 Romantic Hotel in Salisbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Legacy Rose & Crown Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
The 4* Legacy Rose & Crown Hotel is an original 13th Century coaching inn located in the City of Salisbury with stunning views across the River Avon & Salisbury Cathedral. There are many original features lovingly retained. The original section of the building still boast its wooden beams through-out and our Oak Bar also enjoys the log fire that is lit in our winter months. A selection of Feature and River View Rooms are available along with our original beamed rooms, please ask our reservation or reception teams for details & availability. Our Pavilion Restaurant where the hotel serves Breakfast, Lunch & Dinner to residents and non-residents offers picturesque views of Salisbury Cathedral and the River Avon combined with ‘Sheep in the meadows’ by constable. Our modern Avon Bar which has kept its original beams and other features is the perfect place for meeting friends. We offer Morning Tea & Coffees, Afternoon Cream Teas & Coffee, Lunches and Dinner and drinks through-out the day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Despegar.com, Agoda, Odigeo, EasyToBook, TripOnline SA and Tingo so you can book your Legacy Rose & Crown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Legacy Rose And Crown Hotel
Legacy Rose Crown Salisbury

Owners: What's your side of the story?

If you own or manage Legacy Rose & Crown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.