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“Certain Areas in Need of Attention” 3 of 5 stars
Review of Mercure Salisbury White Hart Hotel

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Mercure Salisbury White Hart Hotel
4.0 of 5 Hotel   |   St John Street | Wiltshire, Salisbury SP1 2SD, England   |  
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Ranked #7 of 13 Hotels in Salisbury
Tonbridge, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Certain Areas in Need of Attention”
3 of 5 stars Reviewed December 2, 2013

Stayed here with friends for Christmas Shopping and to visit Cathedral. Staff at reception very friendly but girl who booked us in lacked greatly in knowledge of hotel information and local area.

Cannot fault food which was delicious. Breakfast food was also great but location of buffet in another room not ideal as staff coming along with hot drinks etc along with guests ferrying their plates of food was 'an accident waiting to happen'. Certainly not a safe area if small children around.

Room very clean and comfry but decoration quite drab and in need of attention. Rooms onto main road very noisy.

All in all an ok hotel for one night, if using a special offer as normal prices way too expensive for this hotel, could be really special if certain areas were addressed.

Room Tip: Ask for room at back of hotel not on road side which is noisy.
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, December 11, 2013
Dear redrum293

Thank you for choosing the Mercure Salisbury, White Hart Hotel and for taking the time to let us know about your stay.

I was pleased to read that the reception team were very friendly and will address your knowledge concerns with them.

I was further gladdened to read that the food was delicious throughout your stay and will serve as great motivation as we are in the middle of the busy Christmas season.

I hope we have the opportunity in welcoming you back in the future.

Kind Regards
Mark Postlethwaite, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Salisbury, United Kingdom
Top Contributor
50 reviews 50 reviews
3 hotel reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 24, 2013

We have stayed here several times - always excellent. Rooms are very comfortable, lovely bedding. Quality complimentary toileteries. Breakfast was good with plenty of choice. Staff are attentive and helpful.

Room Tip: Probably better not to be facing onto the main road.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, November 28, 2013
Dear CakeMum_13

Thank you for choosing the Mercure Salisbury, White Hart Hotel once again and for taking the time in letting us know about your recent stay.

I was pleased to read that we are able to offer a very comfortable stay with lovely bedding and complimentary toiletries. I have shared your comments relating to the good breakfast with plentiful choice with the team and thanked them for being helpful and attentive during your visit.

Once again thank you for your remarks and we look forward in welocming you back in the future.

Kind Regards
Mark Postlethwaite, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, TN
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 24, 2013

Average hotel with great toiletries. The first room we were put in was very warm and stuffy. We had heard that some rooms had been upgraded with better AC and after notifying the front desk, we were promptly moved to one of these upgraded rooms for an additional fee. We were a little disappointed that no one congratulated us on our wedding; I had sent an email during booking stating that we would be staying there on our honeymoon. We were happy that our upgraded room included was very large compared to other hotel rooms with a larger bed and a fantastic tub/rain shower. Our Salisbury visit was on a unseasonably warm day. We only at breakfast at the hotel and although the buffet had a great variety of cold and hot foods, the food itself was somewhat average but the service was 4 star. The hotel has a beautiful outdoor garden area. The interior was a little dated but there were lots of people mingling and having drinks in every nook and cranny. The location was ideal. We walked a short ways to Salisbury Cathedral and enjoyed walking around the quaint town and shopping on "Fish Row".

Room Tip: Make sure if traveling in warm weather to request an upgraded room for a well functioning AC. I don...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, November 28, 2013
Dear Gemini0917

Thank you for taking the time to let us know about your stay with us.

I was pleased to read that you enjoyed the upgraded accommodation with its larger room, air conditioning unit as well as the larger bed and bathroom facility. I was also pleased to note that the service provided at breakfast was of a good standard and that the buffet selection offered a great variety of choice.

However I was disappointed that you were not congratulated upon your marriage, please allow me to express belated congratulations from both me and the team at the hotel and hope we have the opportunity in welcoming you back in the future.

Kind Regards

Mark Postlethwaite, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2013

This is a great place to stay. We were touring England and booked this hotel and we were very happy with it. The only negative thing is that there's no lift, but that is common in England. The staff was very friendly and helpful and our room was fine. The location is wonderful, close to everything, yet quiet. We enjoyed our stay very much.

Room Tip: I'm not sure is there's a fitness center here or not as I never inquired.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteHartManager, General Manager at Mercure Salisbury White Hart Hotel, responded to this review, November 22, 2013
Dear DianeB3942

Thank you for choosing the Mercure Salisbury, White Hart when visiting the UK.

I was pleased to read that you found the hotel was a great place to stay and a wonderful location for your vacation.

I was further pleased to note that you found the staff to be both very friendly and helpful as I am sure this will serve as great motivation as we enter the busy Festive period.

Once again thank you for your kind words and hope we have the pleasure of your company when you return to the UK.

Kind Regards
Mark Postlethwaite, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Salisbury White Hart Hotel

Address: St John Street | Wiltshire, Salisbury SP1 2SD, England
Phone Number:
Location: United Kingdom > England > Wiltshire > Salisbury
Amenities:
Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Salisbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Salisbury White Hart Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
This 17th century 3 star hotel with 68 en suite rooms stands in the centre of Salisbury overlooking the famous Cathedral. Ideal base to visit Stonehenge and the New Forest. 25 miles from Southampton Airport, 1 mile from Salisbury railway and coach station. The hotel features the award winning Squires Restaurant and Bar, a lounge, 3 conference suites and a free car park. Nearby local leisure facilities just a short walk away include swimming, sauna, squash, tennis, snooker, horse riding and golf. ... more   less 
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Also Known As:
Mercure White Hart Salisbury Hotel Salisbury
Accor White Hart Salisbury
Mercure Salisbury

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