I terrible journey to get there and due to getting lost twice and having to negotiate 40 miles of thick fog I arrived late; 20 minutes after check-in closed, exhausted, stressed and desperately hoping that there was still someone up to let me in. (I had phoned ahead in plenty of time to let them I would be late. Nobody had answered but I left an answer phone message).
Luckily the warden was still up and about. Unfortunately he was on a power trip and decided not to let me in because I was late. He then made me grovel to him for about 10 minutes and was prepared to leave me out in a freezing cold night in November because I hadn't brought my passport to give him as security (I did have car keys, purse and credit card but apparently these didn't conform to his rules. I have never come across anybody so rude before in my life. The hospitality industry is definitely not the right place for him. He very nearly reduced me to tears.
Aside from the attitude of this particular member of staff, I will say that the hostel was clean and the breakfast was very good with a vast array of choice. I think it has been done up since the last reviews on here.
Its worth knowing that there were no individual reading lights and no plug sockets in my room but I will say that the standard is still very good. It is the most expensive hostel I've ever come across though and I would personally have preferred to pay £5 less and not have the breakfast.
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