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“Good rooms, terrible front desk service.” 4 of 5 stars
Review of Radisson Blu Hotel, Leeds

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Radisson Blu Hotel, Leeds
4.0 of 5 Hotel   |   No. 1 The Light, The Headrow, Leeds LS1 8TL, England (Leeds City Centre)   |  
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Ranked #26 of 89 Hotels in Leeds
GreenLeadersBronze level
Windsor, United Kingdom
Top Contributor
146 reviews 146 reviews
47 hotel reviews
Reviews in 58 cities Reviews in 58 cities
55 helpful votes 55 helpful votes
“Good rooms, terrible front desk service.”
4 of 5 stars Reviewed October 15, 2012

Travelled here on business and was happy with the central location. The rooms were big and modern, with a comfy bed/lots of pillows. I had a standard room which meant that it faced into an internal courtyard. Therefore NO fresh air which is annoying as I like to sleep with a window open. I couldnt get some of the lights to turn off and my TV kept turning back on which was frustrating so in the end I just took the main card key out of the socket. Good soaps and lotions in the bathroom though :)

Breakfast OK. £11 is expensive though for a weetabix. It wasnt spectacular but it was nice.

Front desk service was really bad. Sorry to name and shame but Brinda didnt do a good job. She ignored us for 10 minutes as we stood there to check in, then was snappy and short and didnt make us feel welcome at all. We had her again for check out and her customer service skills were very poor when my colleague raised a complaint. This needs to be addressed as it would probably put me off going back!!! Other employees there were nice and the guy on breakfast was chirpy and polite.

Overall fine for what we needed but not sure if I would return.

Stayed October 2012, traveled on business
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835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Birmingham, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2012 via mobile

Spent two nights here for weekend in Leeds. Excellently situated to explore city and very short walk from train station.
Full cooked breakfast absolutely lovely. Just what you need to set you up for a days shopping and to recover from the night before.
Will stay again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeedsGM, General Manager at Radisson Blu Hotel, Leeds, responded to this review, October 15, 2012
Thank you for taking the time to write your recent review. I am pleased to hear you enjoyed your stay with us and you loved our super buffet breakfast!
I look forward to welcoming you back to the Radisson Blu soon!
Regards
Valerie Stewart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 14, 2012

Stayed here for two nights this week. Very happy with the bedroom, although I had the same problem as someone else with the tv turning itself back on!!
Bed was gorgeously comfy, loved the pillows and the lighting in the room was lovely.
Breakfast was perfect for me, lovely choice and freshly cooked.
Loved the fire in the bar, sorry not to be able to spend any time in there!
Was a great location. Will be back thanks.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeedsGM, General Manager at Radisson Blu Hotel, Leeds, responded to this review, October 15, 2012
Thank you for taking the time to write your recent review. I am pleased to hear you enjoyed your stay with us and you loved our new beds!
I look forward to welcoming you back to the Radisson Blu soon!
Regards
Valerie Stewart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwest
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 13, 2012 via mobile

I've stayed at this hotel before and it was notable this time that the attention to detail has been lost.

The room was tired with broken cupboards, the mini bar not working, the plug broken and the TV marked.

Complaints went unaddressed and this left a bad taste.

However. The bed is comfortable, the location is great and it wouldn't take much to make this hotel what it once was.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeedsGM, General Manager at Radisson Blu Hotel, Leeds, responded to this review, October 15, 2012
Thank you for taking the time to review your recent stay with us. I am extremely disappointed to read your comments regarding the level of service you received and your comments being unaddressed. This is inexcusable and certainly not the Yes I Can! Service that our company prides itself on.
We are working on our planned maintenance schedule as we speak to ensure the repairs needed to the bedrooms are actioned and to keep the bedrooms up to standard. I am also working with the team on the finer details and ensure we pay attention to detail, so next time you come back you should notice a difference!
I am pleased to hear you like our new beds!
Regards
Valerie
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Blu17
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 12, 2012

Great access to the main city and shops. Good facilities. Bar area is nice and welcoming. The rooms we have stayed in have been a little dated compared to other more up market hotels in the area (still same price point).
Breakfast is good but nothing special.
Staff are always very pleasant and friendly.
Good place to stay and use as a central point, would recommend eating out as there are plenty of nice restaurants around the complex.
Big downside- car park is a little further than most and you have to carry all your luggage down some steps as there is no ramp/ lift.
Business- good place to stay when away on business.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeedsGM, General Manager at Radisson Blu Hotel, Leeds, responded to this review, October 15, 2012
Thank you for taking the time to write your recent review. I am pleased to hear you enjoyed your stay with us and the team made your stay more welcoming.
I appreciate your feedback about the bedrooms, although an art deco designed hotel, we are awaiting feedback on our refurbishment plans for the bedrooms. Should you drive to the hotel again, please note there is a luggage drop off point located on Cookridge Street to ensure access is easier for yourself, a member of our team would be delighted to assist with your luggage, just ask at reception. Alternatively, The Light car park has lifts which bring you internally into The Light complex where we are situated.
I look forward to welcoming you back to the Radisson Blu soon!
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Bovington Camp, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2012

Stayed here for 2 nights last week on a business trip, it was actually cheaper than the venue of the meeting but still really nice. Friendly helpful staff, very comfy room and good bathroom, breakfast was very nice. The only whinge is the parking, although the hotel validate the token it is still quite a hit, £13 a day. Overall though very good.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeedsGM, General Manager at Radisson Blu Hotel, Leeds, responded to this review, October 15, 2012
Thank you for taking the time to write your recent review. I am pleased to hear you enjoyed your stay with us and the team made your stay more welcoming.
I appreciate your feedback about the parking and just wanted to let you know there are other car parks close by at a lower rate which we can provide details on for your next visit. Although, we do recommend The Light car park as it is the closest, located within the same complex making it easier to access and preventing our guests from having to go outside keeping you dry!
I look forward to welcoming you back to the Radisson Blu soon!
Regards
Valerie Stewart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 8, 2012

I've stayed in this hotel on a number of occasions, as well as staying in a lot of the other city centre Leeds hotels. The location is absolutely fantastic - right in the heart of the city, and not too far from the train station.

Rooms are well appointed, and air-conditioned. Only problem I've had in multiple stays was with a slightly faulty TV that needed to be turned off in a specific manner or else it would turn itself back on.

Food is to an acceptable standard, but there's a number of restaurants within the same complex (the hotel is in a cinema/shopping/leisure complex).

Room Tip: Rooms with shower only appear to be larger. An internal-facing room or one facing in to the courtyar...
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeedsGM, General Manager at Radisson Blu Hotel, Leeds, responded to this review, October 15, 2012
Thank you for taking the time to write your recent review. I am pleased to hear you like our rooms and central location within the city.
I appreciate your feedback about the sensitive remote controls and we have raised this to the TV provider and hope to have a resolution to this shortly.
I look forward to welcoming you back to the Radisson Blu soon!
Regards
Valerie Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Leeds

Address: No. 1 The Light, The Headrow, Leeds LS1 8TL, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds > Leeds City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Leeds
#12 Luxury Hotel in Leeds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel, Leeds 4*
Number of rooms: 147
Official Description (provided by the hotel):
First class four star hotel in Leeds city centre. Connected to The Light complex which has car parking facilities. Closest four star hotel to the new First Direct Arena and a 5 minute walk to Trinity Leeds the largest indoor retail space in Europe offering 1 million square foot of retail. ... more   less 
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Also Known As:
Radisson Blu Hotel, Leeds Hotel Leeds
Radisson Leeds
Leeds Radisson

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