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The Queens - Leeds: Traveler Reviews

4.0 of 5
City Square, LS1 1PJ, England
Hotel amenities
The Queens - Leeds
Ranked #15 of 96 hotels in Leeds
4.0 of 5 stars 683 Reviews
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683 reviews from our community

What travelers say about this hotel
  • Art deco(31)
  • Train station(23)
  • Valet parking(17)
  • Very good(16)
  • Friendly and helpful(11)
  • Great location(11)
  • City square(8)
  • Net curtains(7)
  • Flat screen TV(5)
  • Fire alarm(3)
Traveler rating
    289
    235
    87
    43
    29
Only show reviews for Family (45) | Couples (258) | Business (187)
Date Rating
Northwich
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“This is a well situated hotel, with good rooms, but appalling food and service”
1 of 5 stars Reviewed October 14, 2010

We attended a Rotary conference, with a group of over 200. Travel by rail, was easy, hotel very close to the station. The rooms were good, large, comfortable beds, good bathroom.
Of the 2 lifts, one broke down, twice. We ate 4 meals in the hotel, 2 breakfasts, 2 evening meals. The food and service at breakfasts, and at a buffet evening were really bad, the worst I can remember since school meals over 50 years ago. The other evening meal food was still bad, but the evening enjoyable because we had good entertainment, and a few drinks

  • Stayed October 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MichaelMelville about The Queens - Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david kanarens, General Manager at The Queens - Leeds, responded to this review
October 19, 2010
Dear MichaelMelville

Thank you for taking the time to review your recent stay at The Queens and I thank you for your particular comments regarding your dining experience. I am saddened to read your review particularly as we had received so much positive feedback regarding the event, predominantly from the event organiser. On a more positive note, I am delighted that you had a very enjoyable evening in spite of your dining experience.

Please be assured that despite the lift breaking down on one occasion, this has now been rectified. Please accept our apologies for any inconvenience caused.

Thank you once again for your comments and I hope that it hasn't tainted your view of the hotel when staying in the city in future.

Yours sincerely

David Kanarens
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
31 reviews 31 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Leeds: Queens Hotel, Art Deco glamour throughout the hotel and a great location for my 6 days enjoying local sights”
5 of 5 stars Reviewed October 7, 2010

Leeds: Queens Hotel, Art Deco glamour throughout the hotel and a great location for my 6 days enjoying local sights

I very much enjoyed my stay. I love Art Deco, and appreciate that the Queen's Hotel has not only an Art Deco exterior and gorgeously restored Art Deco lobbies. but that even the hallways and bedrooms are furbished in Art Deco style!

I booked a single room for my 6 night stay. I was given a large room with a huge, comfortable bed, a flat screen TV, and a bathroom with a heated towel rack & nice toiletries. I asked for a room quiet from outside noise and away from the lifts, and was given a room on the 7th floor that was quiet from noise from the outside & away from the lifts.

I didn't wish to pay a hefty 15 lbs daily for breakfast, but fortunately the front desk sold me 10 lb breakfast vouchers. Much delicious hot & cold food was in the breakfast room.

This is a 4 star hotel, but at extra price, 18 rooms on the 8th floor reportedly have 5 star amenities.

After arrival by train from Leeds (and having previously seen York) I spent my 1st day sightseeing downtown, especially the gorgeous Victorian shopping arcades and Kirksgate City Market. 2nd day, I enjoyed the Royal Armories, a mile walk from the hotel. 3rd day, I walked to the bus station next to Kirksgate and took the bus to enjoy Harewood House. 4th day, I took the train (next to the hotel) to visit the interesting town of Sheffield. 5th day, I took the train to visit Bradford including the National Media Museum. 6th day, I visited Leeds City Museum and Leeds Industrial Museum. I didn't have the time to visit Temple Newsam. So, there's plenty to do from a stay based in Leeds!

  • Stayed October 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HistoricHotelFan about The Queens - Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david kanarens, General Manager at The Queens - Leeds, responded to this review
October 8, 2010
Dear HistoricHotelFan

Thank you for your comments, we’re absolutely delighted that you had a great stay with us. Over the last 5 years we have spent over £10million on The Queens and as you so highly praised, touched almost every nook and cranny restoring the hotel to its decadent Art Deco opulence.

We have also recently invested a further £500,000 to create the QClub floor and private executive lounge on the top floor and are thrilled that you appreciated our efforts.

I will certainly pass on your thoughts to our team who you are all so proud of our magnificent hotel, and the true heart of its success.

Thank you again for your recommendations and we very much look forward to welcoming you back to the hotel very soon.

Kind regards
David Kanarens
General Manager
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1 review
“Excellent. Best in Leeds”
5 of 5 stars Reviewed October 7, 2010 via mobile

Had an excellent stay.
From the time I Arrived I was made to feel welcomed nothing was too much trouble!
Next time I am in Leeds I guarantee I will be staying at the Queens!
I recommend this to everyone!

  • Stayed October 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Leedsluke about The Queens - Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottinghamshire
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed October 6, 2010

Firsly I booked this hotel through Travelsupermarket and saved 50% on the standard double room price. The valet parking service is great and good value, the rooms are clean and very comfortable, the staff were very helpful, particulalry the concierge. It's a luxury hotel, in a great location, within a few minutes walking distance from all the shops, bars and restaurants. I can't fault it and have booked to stay again in 3 weeks.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by NicP77 for Leeds
Ask NicP77 about The Queens - Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent Service, Great Location!”
4 of 5 stars Reviewed October 4, 2010

We travelled to Leeds for the World Curry Festival on Saturday 2nd October. The Curry Festival wasn't quite what we expected but other aspects of the trip more than made up for this slight disappointment!

The Queens Hotel has a great location, ideal for those who arrive by train but good for those who travel by car too, as it was very easy to locate from directions given on the website, and the valet parking was a nice touch in a busy city centre (£11.95 for the duration of our stay, which we thought was reasonable, have paid considerably more elsewhere)

The hotel itself is housed in a beautiful building and they have done a lovely job of restoring it with lots of Art Deco features. It makes such a change to stay in a large hotel that actually has some character and isn't just a faceless modern replica of every other hotel in the chain.

We checked in, and were told that our room was ready despite the fact that we arrived quite early. The room we were given was on the 7th floor. It was a smaller room than I would usually expect for a hotel of this nature, but people should remember that this is an old building and not a modern purpose built 4 star. Unfortunately the room had a faint smell of stale smoke, and we spotted a burn on the curtains (When will people learn that 'No Smoking' means precisely that?!) We therefore contacted reception and asked whether we could move rooms, or if the room could be cleaned again. They were extremely helpful, and told us that we could move rooms and would send a concierge for our luggage immediately. We moved to a room on the fifth floor (a deluxe room, which the staff kindly upgraded us to free of charge for the inconvenience - we didn't even feel particularly inconvenienced!). This room was larger and had a kingsize bed rather than a double which was lovely.

We had come to see Leeds, and the curry festival, so therefore spent little time in the hotel, however when we returned to the hotel much later that evening, we were again met by friendly staff and had a very good night's sleep.

We cannot comment on the food, as we had a room-only rate and chose to eat out in an effort to sample some of the delights of the city! We can highly recommend 'Primo' in the Corn Exchange for when the hangover kicks in - best hot dogs we have eaten outside of the USA!

On checkout on the Sunday, the staff kindly stored our luggage and allowed us to leave the car in their underground car park whilst we spent some time shopping before making our way home.

All things considered, I would definitely use this hotel again, and wouldn't hesitate to recommend it due to the excellent service and location. If you are looking for a friendly hotel with quirky features as well as mod cons, then give The Queens a try.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask c4clair about The Queens - Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
david kanarens, General Manager at The Queens - Leeds, responded to this review
October 8, 2010
Dear NicP77

Thank you so much for your glowing reference, I'm absolutely thrilled that you had such an enjoyable stay, we very much look forward to welcoming you back to the hotel in a few weeks, please contact me directly at dkanarens@qhotels.co.uk and I will do what I can to further enhance your stay.

With warmest regards

David Kanarens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Queens - Leeds

  • Queens Leeds
Address: City Square, LS1 1PJ, England
Price Range: $

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