I have stayed at the cosmo a few times now and this recent stay was by far the best - not only in terms of customer service but the room standard was also very good.
The check in and welcome was superb and the offer of glass of wine. My room had been upgraded as I think our firm puts a few people there, I had a family sized room, which was well appointed.
For an old hotel, they have tackled the refurb well - the downstaits public areas are very modern and well cared for, the stairs, corridors etc are fresh and clean. I do think that as they continue refurb, they should look at the door locks - old fashioned keys and large fobs need to go and be replaced by cards. Also aircon in rooms these days should be standard in a hotel with these rates.
Breakfast is fine - bit limited compared to other chain hotels and teh food had been cooked very early and was a bit "sweaty", but the waitress service was excellent.
The best improvement is in the staff service - I could not fault the service whatsoever!
- Also Known As:
- Cosmopolitan Hotel Leeds
- Official Description (provided by the hotel):
- Conveniently located 5 minutes from Leeds City station and 1 mile from the main motorway links into Leeds. With a prime City Centre location we are ideal for both business and leisure guests. All bedrooms are decorated to a high standard and include power showers, dressing gowns, DVD player, luxury bathroom products and satellite television. ... more less
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