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“Hen Party” 4 of 5 stars
Review of Hilton Leeds City

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Hilton Leeds City
4.0 of 5 Hotel   |   Neville Street, Leeds LS1 4BX, England   |  
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Hotel amenities
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Book early, up to 20% off
Ranked #39 of 89 Hotels in Leeds
Scarborough, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hen Party”
4 of 5 stars Reviewed March 16, 2014

I stayed here with a few friends for a Hen Party. The Hotel is in walking distance of the shops and the bars. The rooms were great we did have a broken hair dryer and the shower wasn't that powerful but the rest of the room was great. The only problem we had was that on the morning of us checking out. We all went to one of the suites that we had booked and then when we went to do a last minute check of all the other rooms, they had all been cleaned . We didnt have to check out of our rooms until 12pm and it was only half 11. i had to wait at the front desk while they asked the cleaners if anything had been left, which there was, a phone charger. i do understand that they have to change everything but to do it before we had even checked out was a little rude.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 19, 2014
Dear Ash N
Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City.
Great to hear that you enjoyed your stay. I am sorry that your allocated rooms were cleaned prior to your checkout, this should have been communicated to our Reception and Housekeeping Teams. I am sorry for your disappointment. All your feedback has been noted and the appropriate corrective action instigated by the relevant Heads of Department.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you all back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,182 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 15, 2014

Had a spa break day as a treat. Very disappointed to find a very dirty, rusty and neglected spa/pool area. Badly in need of refurb but more importantly cleaning. Cold pool and cold jacuzzi. Not at all like the website pictures suggest!

  • Stayed March 2014
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 17, 2014
Dear Theboblington
Thank you for taking the time to place your feedback online via Tripadvisor, in regard to your recent Spa Break Day at the Hilton Leeds City.
I am sorry to read that our Swimming Pool, Sauna and Steam Room did not meet with your expectations. All your feedback has been noted.
Thank you once again for taking the time to place your feedback online.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton-on-Tees, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2014

Twas the day after Valentine's and nothing stirred until midday, not even a mouse! We arrived as young couples clutching singles roses and oversized chocolates boxes departed in their droves in tender states of hungoverness! The Hilton was a little dates in the corridors, but the rooms were clean, functional and perfectly acceptable for our needs, plus the shower was good and the room had clearly had a facelift.

The pool was small but ok providing a stag or hen night didn't take over. The sauna and steam room were cosy, steam room a little hot for my sensitive skin.

Great choice of breakfast. The continental selection was great, I wasn't so struck by the cooked version.

Parking can be costly, but the Dark Arches nearby is more cost effective.

I would go back, so that in itself says something.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 17, 2014
Dear ladyauthor

Thank you for taking the time to place your kind feedback online via Tripadvisor, in regard to your recent Valentines visit to the Hilton Leeds City.
Please be assured I have shared all your kind feedback with all my team at the Hilton Leeds City. Delighted to read that you enjoyed your stay with us.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed March 11, 2014

Service was great, all the room keys was ready and able to put one behind the reception for a late friend. Room was clean and tidy as was the bath facilities. The room was quiet and the beds supremely comfortable.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 13, 2014
Dear Petra E

Thank you for taking the time to place your kind comments online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City.
Please be assured I have shared all your kind feedback with all my team at the Hilton Leeds City. Delighted to read that you enjoyed your stay with us.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2014

We stayed at the Hilton for one night. Our reason was to have a night out and not worrying about catching the last train home. Arriving by train the hotel couldn't be easier to get too, less than a 5 minute walk. Staff we're very polite and friendly throughout our stay.

The room was very clean and well presented with an excellent shower. The bed was very comfortable and we both had a good nights sleep.

We didn't try any of the catering facilities.

In summary I would defo recommend!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 11, 2014
Dear Richard G

Thank you for taking the time to place your kind feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City.
Please be assured I have shared all your kind feedback with all my team at the Hilton Leeds City. Delighted to read that you enjoyed your stay with us.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 6, 2014

We were pleasantly surprised on our recent stay at the Leeds Hilton. Great location, minutes walk from Leeds train station. Quick, efficient check in. We were early and had planned to drop our bags but luckily our room was available. We received a free upgrade, thank you Hilton! Our room was spotlessly clean and spacious, very modern and comfortable.

We tried out the spa area, the pool area could do with maintainence in some areas and a bit of TLC however, it was very clean. The steam room and sauna were of a good condition.

Every member of staff we encountered (check in, room service, bar staff, waiting on staff at breakfast and spa staff) were all friendly, approachable and efficient - great customer service skills.

The breakfast was beautiful, wide variety of food choices available.

I would highly recommend this hotel and would happily stay here again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 7, 2014
Dear Pixiver
Thank you for taking the time to place your kind feedback online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City.
Great to hear that you thoroughly enjoyed your stay with us. I have taken the liberty of sharing your kind comments with all my team, here at the Hilton Leeds City.
Thank you once again for taking the time to place your feedback online and we do look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thirsk, United Kingdom
1 review
2 of 5 stars Reviewed March 4, 2014

I stayed at the Hilton on Saturday night and was very disappointed with it. Me and my friend went to go to the 'spa' but were told there were no towels as they had not had the delivery so would have to go get our own from the room or we could not go. We got out hand towels and returned to find the swimming pool a cold temperature. The Jacuzzi was also the same temperature- definitely not what I would call a spa and as they make it out to be on the website. Apart from that, the bed was very comfortable and good security service when we returned from a few cocktails. I just do not feel the experience we had was a 'Hilton experience'. We mainly booked the night away to go swim and use the spa, so an expensive one night stay for just using the room.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, March 7, 2014
Dear Hannah B

Thank you for taking the time to place your comments online via Tripadvisor, in regard to your recent visit to the Hilton Leeds City.
I am sorry to read of your disappointment with our Livingwell Health Club and Swimming Pool, and that it did not meet with your expectations.
Thank you once again for taking the time to place your feedback online.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Leeds City

Address: Neville Street, Leeds LS1 4BX, England
Phone Number:
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#20 Luxury Hotel in Leeds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Leeds City 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Travelocity, Priceline, Hotels.com and Agoda so you can book your Hilton Leeds City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Leeds City Hotel Leeds
Leeds Hilton

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