i stay here, after reading the reviews on trip adviser, i was in 2minds whether to or not, but i did, my god was that a mistake!!
on arrival i was greater by a very sour faced receptionist |( kristy)not friendley, rude and just made my party feel very unwanted and that we had bothered her, she was very unhelpfull, as we had booked twin rooms, but she told us they had noneand that was it, no explaination! i just stood there in shock as, i phoned the hotel the night before to confirm my reservation asking the lad on reception if it was twin room he said yes., i was never told at thsi point, that i was not going to be given the twin room, i was garenteed!! if i knew at this point i would not have stayed at the hotel.
i said fine as it was birthday i just wasnted to get settled go out shopping and get ready for the dinner we had reserved at the restaurant. down on greek street.
room had 1 double bed for me and my friend to share, very small.
just spoit my birthday.
The lady that checked us in Kristy, infact checked us out, all i can say is, if thats the last impression of the hotel, i will be telling everyone i know never to stay there, i can still she her sour face i explained the situation to her about our 3 rooms, all she said wasI TOLD YOU ABOUT THAT WHEN I CHECKED YOU IN YESTERDAY!! i asked to speak to the manager and she said back i am the manager, it just spoilt my birthday, i was in tears all the journey home, i will be writing to the gerneral manager about this.
very poor service, only good thing was concierge, they know everything about leeds, and are very helpfull matt i think he was called.
if you do deceide to stay here make sure, you do confirm the type of room, make sure they clearly spell this out to you.
never stay here again, will be telling everyone about this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Great food / Wine, Shopping, Spa