This hotel is dirty and badly managed here's some examples from my room...
The door had been kicked in and the safety lock was broken and door frame split
Rusty towel rails
warped wardrobe doors
stained evacuation details on room door
scratched mirror
stains on bathroom walls, bedrooms walls and roof
dirty carpets
broken toilet roll holder
chipped and dirty bathroom sink unit
locked mini bar
filthy window sills
no guest files in the rooms
photocopied breakfast menus
In the gym the toilets and changing room were filthy and smelt of pee
The gym showers have black mold all over the roof
In the pool the rails to the hot tub are so dirty as is the steam outlet in the steam room
As for service here is a few examples over our 2 day stay...
I have a priority club card and asked if I could have an upgraded room as this is usually offered as standard I was told the hotel was full.
Complained about the room again was told the hotel was full
Checked online rooms available including upgraded rooms!
Some of the cons I noticed going on...
Ordered room service when it arrived I signed the bill but wasn't left a copy I didn't look closely but noticed I had been given a bowl of chips I didn't order most likely I was charged for these.
Went to bar and ordered 4 drinks and charged to the room when I looked a noticed they had overcharged 2 drinks as something more expensive when I asked the barman suddenly lost the grasp of English and said sorry I don't speak English! After 20mins I got the bill changed and it was £5 less.
I then looked at my bill on the TV and noticed a £6 parking charge, I called reception and was advised they charge everyones rooms and it would be removed on check out which is annoying as I usually wouldn't go and checkout at reception in this chain and this is one of their offerings to Priority Club members. On checkout I thought I would wait to see if I was asked about the parking guess what, I wasn't! I mentioned it to them and then they removed it. This was causing problems at reception as people noticed after they had checked out that they had been charged.
Notice a pattern here? the hotel in all depts. are trying to get a bit extra, this seems too common to be coincidence. The hotel uses photocopys instead of authorised Crowne Plaza materials in the rooms it shows this hotel is trying to save or con money at every opportunity.
Over all I would advise avoiding as this place is very poor for price (not worth more than £45) and doesn't meet brand expectations, this is why I have rated it so low. If this was a cheap unbranded hotel then maybe I would have rated it a bit higher.









