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“Usually amazing but standards are slipping!” 3 of 5 stars
Review of Village Urban Resort Leeds South

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Village Urban Resort Leeds South
3.5 of 5 Hotel   |   Capitol Boulevard West | Tingley, Leeds LS27 0TS, England (Formerly De Vere Village Leeds South)   |  
Hotel amenities
Ranked #25 of 89 Hotels in Leeds
UK,England
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“Usually amazing but standards are slipping!”
3 of 5 stars Reviewed December 15, 2013

We have stayed here many times before for different occasions. We come to Leeds for my partners birthday, we decided to have 2 nights in the hotel. We booked the offer online of bed & breakfast including dinner on the first night, and also upgraded to the 'Upperdeck' room I rec a call a week before we arrived advising me that the onsite restaurant was closed and since i had the deal of dinner on the first night then we could either have room service or eat in the pub. I wasn't too bothered by this so long as we could get some food.

On our arrival to the hotel we were supposed to get a VIP welcome to which we did not, we had to stand in a queue to check in like everyone else. We were explained to where our room was etc and that we could have room service or eat in the pub for our meal. When we turned around to look at the restaurant we could see it was packed! We asked why we were told the restaurant was closed when in fact it was not....the response we got was ' that is what we tell people when the restaurant is fully booked!' we were not happy about this at all, had we been told it was fully booked we would of accepted that but to be lied too is never a good thing!

We decided to go to the pub for our food, we walked in and it was packed with people drinking and socialising before they headed off out into Leeds, this usually isn't a problem but when we eventually got a table it was too loud for us to hold a conversation. We went to the bar and asked what we could get as part of the deal and we were told u can have whatever u like on the menu so long as it is not steak, we thought this was reasonable and looked at the menu. The menu does not offer much choice at all, we looked at it for a while but decided there was nothing we fancied and decided on room service instead. We went back to our room only to find the problem of there is no where to sit and eat room service in the room other than on the bed, there is a dressing table with a chair built in but no good when 2 of you want to eat. We looked at the room service menu and again not much choice, by this time we had been sorting out food for over an hour and a half but the menus are not the best, we decided to go back down to the bar and just get something rather than wasting it. When we went back down it had got busier and after another wait we got a table. We ordered our food and our starter came out quite quickly, we ordered the tomato soup and a flatbread and to be honest i cannot fault it, it was beautiful. We then had to wait over 35 minutes for our main course to come out, it came eventually and again was nice and whilst sitting eating it our desserts were brought to our table! the girl looked at us and could see we had just started our mains so walked past us with them. We finished our main and asked for desserts and they came out 20 minutes later! so not very fast at getting food out!

We went back to our room and this is where we started to notice the problems with the room, the blinds were so dusty when i closed them the dust fell off, the bed side lamp was broken and couldn't be re positioned, the shower had limescale on, so much so i had to clean it before i got in and the shower door was covered also. All surfaces in the room were covered in marks and cup rings. I do not believe we had the better quality linen or duvet, as we have stayed many times before this was the same quality as the previous times in a normal room.

We had a good nights sleep and got up to go for breakfast the next morning, the breakfast is beautiful, i could not fault it. Only problem we noticed was one of the staff dropped cutlery on the floor and picked it up and put it straight back in the container with the rest of them!

We spent the rest of the day in the pool/sauna/jaquzzi, it was fine but the childrens swimming lessons that were going on in the pool were really quite noisy so it meant it wasn't very relaxing.

The rest of the time spent there was fine, a lot of christmas parties going on but you could not hear them in the room so no problems there.

We come to check out on our last day and were told there was a charge of food and a newspaper, i asked why there was a charge for food as we had the deal for food and i was given no explanation but told it had been took off and there was just the newspaper charge to pay, i thought the newspaper was complimentary but didn't mind having to pay for it.....until i was told it was £1.90!!

I understand we had quite a few problems but all in all this hotel is very nice, the staff are very helpful and friendly and the room decor and size is very good. I hope this has just been because they are very busy coming up to Christmas, not really an excuse but i hope this isn't how the hotel is going to be from now on. as we always enjoyed coming for our weekend away.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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652 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Any
English first
Leeds, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 14, 2013

This is the 4th time we have stayed here cannot fault it for price,room comfortable food very good ,only thing we find wrong every time we go no light in wardrobe so we have to take a torch with us to find anything in there it would be so much better if a light was in here.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 14, 2013

WOW! Had an amazing night as where I work had booked here for the xmas party. I'd never stayed at a Village Hotel before. I was abit unsure about it being on an industrial estate, right next to the motorway. But once we got inside it looked lovely and christmas-sy. The staff were very friendly and welcoming.
The beds were comfortable and the view of the motorway looked quite nice at night. The bathroom was perfect with a nice walk in shower and very spacious.
Our company had treated us to a free bar and a 3 course meal in the inspiration suite. Only bad things I can say is that the bar was incredibly small for such a large amount of people, and I wasn't that impressed by the food as it was a little undercooked for my liking.
But saying that, the breakfast was absolutely wonderful, so much choice!! A member of staff had asked me if I wanted it in my room, and then she helped me carry the tray up! all along the way back to my room, the staff and EVEN visitors were saying "do you need any help?"
It was such a friendly atmosphere!
I would definately stay here again, so happy with my stay.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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newcastle
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 12, 2013

The hotel offers an excellent health club, good breakfast and comfortable beds. The price was also very good value with free parking and nice modern rooms. Not 5 star of course but certainly recommended although quite far out of Leeds if you are looking at staying there without taking your car.

Competes really well versus Novotel, Jurys and Holiday Inn but not in the same league as the more classy Devere hotels but that is not their intention.

Only downside is the location really.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bradford, England, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2013

A party of 11 of us visited this hotel for our xmas party. This was a change of venue for us as our previous choice had had to cancel due to lack of numbers. However we managed to book in here fairly easily. The evening went well & a good time was had by all! The meal was just two courses and the food tasted good. The drink prices seemed reasonable. The disco afterwards was well attended & seemed to cover most peoples choice of music. Overall a good night out.

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 4, 2013

I've stayed at a couple of village hotels and they are all the same. This visit was nothing special the staff were very helpful and welcoming. The room was ok. But there are signs where it needs some work mostly where is been painted it needs repainting. I had room service and it was nice but nothing special. The one main problem I had was the noise in the room basically the plumbing or something was making noises all night keeping me awake. Finally bed comfort only 2 out of 5 bed was to hard for me.

Stayed December 2013, traveled on business
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 26, 2013

Great location just off the motorway, room clean and tidy, great leisure facilities and good selection self serve breakfast. I spend around 200 days a year in hotels whilst travelling with work and would definitely stay again

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Village Urban Resort Leeds South

Address: Capitol Boulevard West | Tingley, Leeds LS27 0TS, England (Formerly De Vere Village Leeds South)
Location: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Leeds
#8 Business Hotel in Leeds
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Village Urban Resort Leeds South 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Village Urban Resort Leeds South is located just off Junction 28 from the M62, 6 miles from Leeds Train Station and 12 miles from Leeds Bradford Airport. Nearby attractions include National Media Museum, Leeds City Centre and Leeds Armouries. Village Urban Resort Leeds South has 115 stylish bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, state-of-the-art Health and Fitness Club, 25 Metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
De Vere Village Leeds South Hotel Leeds
Village Hotel Leeds

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