Needed a hotel in Bradford at short notice - chose the HIEx Bradford for convenience and location - and a great price.
Nice welcome, even though we were really late, an unexpected room upgrade on top floor: surprisingly large floor space, nice bathroom with large walk in shower and all perfectly clean. Could hear the road noise a little but nothing intrusive.
Nipped down to bar for a nightcap and a snack - again excellent service and we were offered an alternative, free of charge side dish, as the kitchen had run out of something we ordered. Hollie was the bar person and she was a delight - very friendly and customer focused.
Unfortunately we had the worst mattress in the world on our bed: too soft, no support, lumpy and it had that annoying thing where you rolled together in the middle every time you moved. Not the best nights sleep.
Nice brekkie - simple, fresh, hit and plenty available.
On check out, we mentioned the mattress situation to the wonderful Hollie - who was now on reception duty (long shift!!!) and she was mortified.
She promptly removed the food and bar charges from our bill, to compensate us, and made notes to have the mattress looked at.
We were very impressed with Hollie - she is a credit to the HIEx Bradford - thank you Hollie, and the rest of your excellent team for doing a great job.
Will visit again.
- Official Description (provided by the hotel):
- Perfectly located just 10 miles from Leeds Bradford International Airport and 12 miles from Leeds City Centre, our Bradford hotel is also within easy walking distance from Bradford Interchange Train Station. Holiday Inn Express Bradford City Centre is located within the Leisure Exchange, which is a restaurant and leisure complex. All of our room rates include hot breakfast and free WiFi is available for guests who book directly with the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Bradford City Centre Hotel Bradford
- Holiday Inn Bradford
- Bradford Holiday Inn