Although the one staff member I saw (who was new!) was fab, the hotel itself was crummy. They no longer provide shampoo or hairdryers in the rooms. It wasn't clear from the website that there was no restaurant on the site, and their only breakfast options were sickly sweet 'breakfast boxes' with enough gluten to fell a small horse, let alone someone with actual dietary restrictions. The room itself was fine, but there was a constant generator-like noise from within the hotel somewhere which required ear plugs. Wi-Fi was charged at an exorbitant rate too. All in all, rather naff when arriving at 11pm and hoping to have an easy and peaceful stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are truly sorry to learn that you were unhappy with your stay with us Skylar2014. As a brand standard, we do not provide toiletries and hairdryers in our rooms, however toiletries can be purchased from our vending machines and hairdryers are available from reception on a first come- first served basis. This then allows us to continue to offer great rates for our customers. Unfortunately not all of our hotels will have a bar café however we will always try to ensure our website is updated with the correct information regarding our facilities. We also endeavour to minimise any noise made by our facilities and we’ll ensure our hotel staff are made aware of your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.