This was the worst hotel stay that we have ever endured. The hotel room was grubby and old, but when we pulled back the sheets we found blood on the undersheet and one pillowcase! We immediately complained to reception, and were moved to a smaller room in the smoking section of the hotel. This room was equally grubby. The paper that we had ordered for the next morning didn't turn up and the reception staff had no idea what had happened to it. Breakfast was mediocre but I was told I would have to pay for a cappuccino if I wanted one.
The next morning we met a duty manager who had no power to offer any compensation and she could not contact a manager until the next morning by e-mail. We had to pay the bill in full, for this appalling experience and we have not yet heard from a manager. In light of current global events, if going somebody else's blood on hotel sheets is extremely dangerous and the hotel management don't seem to be taking customer safety seriously.
- Official Description (provided by the hotel):
- Six-story Business Hotel located in town center opposite the Norfolk Gardens. ... more less
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- Also Known As:
- Hilton Bradford Hotel Bradford
- Hilton International Bradford
- Bradford Hilton International