Was staying here as part of a nearby conference, i agree with the other reviewers that the outside does look horrible, I wasn't looking forward to entering, but once inside, it all changed. Checking was friendly and quick, and the room was spacious and clean. Yes a bit of road noise, and yes some very bright green colours in the wardrobe, but overall, it was okay, I would probably say the same standard as an ibis. The hotel itself I would have given 3 maybe 4 out of 5, but one member of staff really shone and made a great impression. It was Toni in the restaurant. The menu isn't extensive, but still quite pleasant. She was able to recommend dishes to us, always served us with a smile, and really stood out and was a pleasure to be served by. Toni managed to turn a good meal into a fantastic meal! She is a perfect example of the importance of good customer service, and made a big difference to our stay!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post your review on Trip Advisor. I am delighted to hear you had a great stay with us. A most reviews point out we ar enot in the best location, however as you experienced, you should never judge a book by its cover
I am pleased to hear you thought my rooms were of a high standard and that my team took good care of you.
Thank you for your kind words about Toni. It made me very proud to read this and and past it around the team to raise their awareness. I am very lucky to be surrounded by a great team
We do hope you will come and stay again with us in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.