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“Bland, boring, disappointing” 3 of 5 stars
Review of Maison Blanc

Maison Blanc
56 South Street, Chichester, England
+44 1243 539292
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Ranked #77 of 189 Restaurants in Chichester
Cuisines: Bakery, French, Café, Tea Room
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Lunch, Reservations
Description: Located on South Street just a few minutes' walk from the Cathedral and Southgate. Stephane and his friendly team will give you a warm welcome and look forward to serving you a seasonal cafe menu, afternoon tea, delicious pastries and patisserie. Plenty of seating available. Licensed. Maison Blanc is an artisan bakery renowned for its speciality breads, freshly baked pastries, seasonal menu and of course world famous cakes and patisserie - all handmade to perfection and simply bursting with seasonal flavour.We're passionate about serving innovative, charming and authentically French food that leaves our customers craving for more. Our core value is Tradition et Qualite which remains at the heart of everything we do from sourcing the finest and freshest ingredients, to the creation of our recipes and presentation of our food.Originally created in Oxford in 1980, we were the first authentic patisserie in England. We now serve a little slice of France in 14 locations around London and the South. Our cafes are the perfect place for a rendez-vous with family and friendsWe adopt a joie-de vie attitude and believe that life should be enjoyed one delicate macaroon at a time.
Chichester, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Bland, boring, disappointing”
3 of 5 stars Reviewed October 12, 2013

I used to love Maison Blanc, even though the menu was a bit pricey - not only because their warm Almond Croissants are superb, but because it always had a real buzz to it, with customers of all ages packed in, reading the papers, chatting to the (great) staff, etc. Then, last year, it got a makeover - aka, corporate bland-over. What a shame.

Result? Yes, the Almond Croissants are still lovely, but the place has zero atmosphere, no charm and, most irritatingly, less adept staff (must have had a new manager or laid off the permanent wait staff in favour of cheaper part-timers or something, because standards of service definitely slipped, even with things like coffee slopped onto the saucer on arrival, which never would have happened before).

I've tried it a few times over the last year, wanting to give it a chance before writing this kind of review, and I'm still hoping that head office realise their mistake and put it back to how it was, but still no. Still bland, still disappointing.

  • Visited August 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Visitor rating
    27
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    14
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    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Worthing, United Kingdom
Top Contributor
55 reviews 55 reviews
44 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
87 helpful votes 87 helpful votes
“Used to be much better”
2 of 5 stars Reviewed October 12, 2013

Although had read that the cafe was lacking its original charm we decided to go as service and food was always a good standard. The food we ordered was good though my salad (chicken with summer vegetables) appeared to be much smaller than it use to be? The problem was that although we were served promptly with food and drinks, service then totally disappeared. We sat for 15 minutes,our empty plates piled up on the table. Gave up trying to attract the attention of servers to order some tea and cakes. I mentioned this at the cash desk and was told that they had to clear up some plates dropped near the till....no apology. We had hear a crash but as it was 10 minutes before we decided to leave it should not have impacted on service. Service was much better previously....ie you were always asked if everything was satisfactory,did you need anything else etc...this is what made MB such a nice cafe. So disappointing and we went elsewhere for tea.

  • Visited October 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Over-priced, poor quality food”
1 of 5 stars Reviewed September 29, 2013 via mobile

Really disappointed. Spent almost £50 for some tasteless food. Cakes look beautiful but taste of nothing.

Waited for ages to be served, would never go back.

  • Visited September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
47 reviews 47 reviews
33 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“Went back”
4 of 5 stars Reviewed September 21, 2013 via mobile

At their request went back. Had a complementary cake and tea. They were lovely and the cake was delicious. Thank you and great to know it was just an hiccup.

Visited September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
47 reviews 47 reviews
33 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“Disappointed”
1 of 5 stars Reviewed August 18, 2013 via mobile

What has happened. This has been our favourite place for twenty years and today so disappointed stale eclair and scone that was definitely not freshly baked in an oven today. Tea was nice.

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maison B, Manager at Maison Blanc, responded to this review, September 9, 2013
Thank you for your feedback and for your letting us know about this, we are looking into it find out why this happened on this occasion, and I will be speaking to the staff personally to ensure that this doesn't happen again.

Please do accept my apologies and we hope to see you again soon.

Kind regards,

Stephane
Shop Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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