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“lovely hotel in beautiful setting” 5 of 5 stars
Review of The Swan Hotel

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The Swan Hotel
4.0 of 5 Hotel   |   27-29 High Street, Arundel BN18 9AG, England (Formerly Arundel Swan Hotel)   |  
Hotel website
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Hotel amenities
Ranked #1 of 7 Hotels in Arundel
Certificate of Excellence 2014
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“lovely hotel in beautiful setting”
5 of 5 stars Reviewed February 6, 2013

i stayed in this hotel with my wife and my little girl and what a lovely place it is too.
we stayed for 2 nights in the family room.
lovely and clean, with lovely touches like little biscuits in a tin they were like little puffs of air, my daughter love d them especialy.
aparently the chef makes them and i say well done.
breakfast is amazing with a fantastic choice from your standard full breakfast to pancakes of what my daughter said were very tasty, oh and maple syrup too.
for lunch we had sandwiches and they were of high quality steak and blue cheese and posh fish finger.
we also had dinner and i thought this was also high standard quality food with very little to fault.
also i would like to make a special mention about maddy who was just brilliant throughout.
would love to return sometime soon.

Room Tip: family room was comfortable and spacious
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beata S, General Manager at The Swan Hotel, responded to this review, February 13, 2013
Thank you for taking the time to review your stay with us here on TripAdvisor. I'm delighted to hear you had a lovely stay with us and enjoyed your time in Arundel. Our chefs put a lot into all our menus, whether it be breakfast, lunch or dinner, so it's great to hear you thought so highly of the food we offer.

I've made a point of passing on your comments to Maddy - she too was delighted that your family had to a good time with us!

We all look forward to welcoming you again soon to Arundel!

Best regards,

Beata Slapikaite
General Manager
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274 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Any
English first
Dorset
Top Contributor
99 reviews 99 reviews
65 hotel reviews
Reviews in 60 cities Reviews in 60 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed February 3, 2013

We stayed on impulse after returning from abroad - and are we glad we did! Beata and her team are friendly, fun and extremely efficient. This is a really great English pub - warm fires, good beers, welcoming staff...and the food was absolutely magnificent, both dinner and breakfast. The rooms have been recently decorated and are well appointed - ours was a little small, but nonetheless very pleasant. Having enjoyed this visit immensely, we would definitely return and will make a point of trying other Fuller's pubs with rooms. The Swan exceeded our expectations.

Room Tip: I'd choose an executive double next time - they were booked up when we stayed - as they looked t...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beata S, General Manager at The Swan Hotel, responded to this review, February 13, 2013
Thank you for taking the time to share your comments on your stay with us here on TripAdvisor. I'm delighted to hear you had a good stay with in Arundel and enjoyed all we had to offer. I'm glad you agree that, while a little on the cosy side, our Standard Rooms offer a great value option for those grabbing a quick break away from home.

Fullers have some fantastic other "Inns" around London and the South which I truly hope you'll try out, but if you ever find yourself down in Arundel again, please keep us in mind :)

Best regards,

Beata Slapikaite
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 28, 2013

Lovely friendly staff made us feel very welcome.Excellent food well kept real ales, spotless comfy room - can't wait to return .
We had the best full English breakfast; with all the trimmings, set us up for the day.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beata S, General Manager at The Swan Hotel, responded to this review, February 13, 2013
Dear Paul,

I'm glad to hear you had a good time with us at The Swan. We're all particularly proud of our breakfast, being that it *is* the most important meal of the day, so I'm glad you thoroughly enjoyed it!

We look forward to welcoming you again soon back to Arundel.

Best regards,

Beata Slapikaite
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 27, 2013

We stayed at the Swan Hotel on 25th January for one night. After a long drive we received a warm welcome from the staff on check-in who showed us to our room and went through the formalities. The room was clean, comfortable and warm which was just what we needed on a cold and rainy evening. An excellent range of toiletries were available in the bathroom and the complimentary bathrobes were a nice touch.
On booking the hotel we noticed that they were holding a Burns Night Supper in the Restaurant so we decided to reserve a table to try something different. As we had not been to a Burns Night celebration before we were sure what to expect but we were not disappointed as we had a great evening. The food and service was superb. We enjoyed some traditional Scottish dishes such as haggis and cullen skink. Everything was yummy. They also has a bagpiper and some poetry reading. Not our normal sort of entertainment but it was fun and all added to the experience.
Breakfast the next day was also great. There was a really impressive choice of hot dishes to choose from. We felt spoilt for choice.
All in all a really good stay. No complaints at all. Will recommend to others and will definitely return in the future.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beata S, General Manager at The Swan Hotel, responded to this review, February 13, 2013
Dear Caroline,

Thank you for taking the time to review your stay with us at The Swan. I'm delighted to hear you enjoyed our Burns' Night Supper - it's one of the more unusual events we host through the year, but this year was certainly the best we've done so far! I hope it added some fun memories to your time in Arundel, and we look forward to welcoming you again soon!

Best regards,

Beata Slapikaite
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, New York
2 reviews
5 of 5 stars Reviewed January 24, 2013

Had to stay in Arundel at short notice due to work ( and weather) . Found a room at The Swan and was delighted to have stumbled across it. Only stayed for one night but used the restaurant, which was very good, and breakfast was first class the following morning. The rooms were comfy and cosy, and I'm very tempted to return on the near future for a more leisurely break. Thoroughly recommended.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beata S, General Manager at The Swan Hotel, responded to this review, February 13, 2013
I'm truly pleased to hear your enjoyed your stay with us in Arundel. We aim to offer the very best experience to all our guests, whether staying for business or pleasure, so I really hope you will find the time to join us again later in the year to enjoy all the attractions our little town has to offer.

Best regards,

Beata Slapikaite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Top Contributor
67 reviews 67 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed here for the weekend - 18/19th January and were more than pleasantly surprised. OK it doesn't have fancy pools and saunas but we were made to feel very welcome from setting foot inside the Hotel door. Our room was on the first floor and although it was small there was enough room for the weekend traveller for sure. The shower was good and toiletries plentiful, it was also good to step out of the shower and be wrapped by big towels and robes rather that towels that don't hide the blushes!! The radiator was only half warm but it's an old building and holds the heat well so even on the coldest weekend when everything was covered in snow the room was still warm. I do agree that some kind of extraction should be used in the bathroom or all that redecoration will be for nothing when everything is covered in mould. The breakfast was plentiful and hearty with a good choice. We ate in the restaurant on the Friday night and it was really lovely and even though it was quite busy the attention to detail was good and reasonably priced for such good food. We intend to return to the area to do more walking in the summer months and would definately stay there again and would recomend this lovely hotel to friends and family.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beata S, General Manager at The Swan Hotel, responded to this review, February 13, 2013
Dear Emma,

I'm delighted to hear you had a good time with us during your recent stay in Arundel. We really do try and offer something a little bit special for a "pub with rooms", so I'm pleased you had a good stay. My apologies about the heating - it's been an especially long winter that's revealed some flaws in our slightly antique system, but we are in the process of fitting pumps that should sort out the problem for the future.

We look forward to welcoming you back to The Swan in the near future (when the weather warms up!!)

Best regards,

Beata Slapikaite
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 21, 2013

We were married on 21.12.12 at the Town Hall in Arundel. We booked out most of the rooms at The Swan for our guests, many staying a couple of nights so we also booked a pre wedding supper in the restaurant. The Manager Beata was extremely helpful with all our plans, the menu, the seating arrangement and nothing was too much trouble. All the staff are friendly and helpful. We have sampled pub lunches, Sussex Fayre night and dinner at The Swan and have always enjoyed our meal. The guests all remarked on how lovely their rooms were but if you are wanting more space than a standard double room then make sure you ask for the superior or executive double. Only downside was lack of hot water for a couple of rooms but the staff were eager to fix the problem. A great place to relax and enjoy......

Room Tip: Standard double rooms are on the small side.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swan Hotel

Address: 27-29 High Street, Arundel BN18 9AG, England (Formerly Arundel Swan Hotel)
Phone Number:
Location: United Kingdom > England > West Sussex > Arundel
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Arundel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
A Grade Two listed building in the heart of the West Sussex market town of Arundel, The Swan Hotel is a traditional country pub with rooms, affording those enjoying the peaceful surroundings of the South Downs to stay a little longer and sample our fine food, too. ... more   less 
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