We had booked the venue as a private function to celebrate my granddaughters Christneing and 1st Birthday Party. There were allot of promises made of what would be delivered on the day but when our 120 guests arrived the bar was poorly stocked and many drinks were not available for our guests. The food was late coming out and there was not enough food to serve all of our guests and the food presented was not what was agreed. We wanted the DJ to be heard on the outside Terrace, we wanted to create an atmosphere but our own DJ had to fiddle with the equipment to try and get this to work with no help from the venue's staff. My family were becoming very stressed and upset on what was a very important day for us and when the management were apprached to resolve the problems they ignored us and dismissed us. We felt ripped off and let down. This is such a beautiful venue and could be a very successful business, it is doubtful that my family and our guests will return to the venue again, what a lost opportunity for the Terrace Bar and Grill to promote and grow their business.
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