Was very dissappointed in this Accommodation, how it was ever awarded an AA 4+ rating has me baffled. Rooms are very basic and I just had one complaint after another. Firstly I had to ask for the pillows to be changed as they were very soft and a very poor quality as was the rest of the Bedding, also I had to ask for a Towel to be replaced as it had been washed but had a dried in Blood Stain, next when I lifted the Toilet Seat the Toilet was absolutely filthy. The Receptionist Helen was very helpfull and said she would clean the Toilet herself as there were no Cleaners around. She tried very hard to clean it but the Staining was so engrained she could'nt get it off. She then said she would find us another room. She actually looked at three more rooms to find out that the Toilets in all of them were also filthy, eventually she found a clean one,, and all seemed well till I took the throw off the Bed and found the Duvet Cover very crumpled and quite grubby, it obviously had'nt been changed since the previous Guests. Stressed out completely by then I decided just to remove the Cover and just sleep under the Duvet since I'd had enough hassle for what was meant to be an enjoyable Break. The Room also was absolutely freezing as it was quite a large Room with only a very small electric Convector Heater and the temperature outside was - 5. The Night Porter kindly gave us a Fan Heater from the Office, so I cannott fault the Staff in any way as they were most helpfull. Next Morning the Breakfast also had a very poor choice, no Yoghurts, Porridge, and the only Fresh Fruit was some Apples or Oranges, no Melon, or Strawberries etc. I only ate some Toast, and had an Orange Juice as the Cooked Breakfast looked awful, my Husband dared to try it, but said it tasted similar to how it looked. All in All I could NOT recommend this Hotel to others unless there were big changes made to the Food and Hygene in the future. The only thing it has going for it is it's Helpfull and Polite Staff on Reception.
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- Also Known As:
- Stoneleigh Park Hotel Coventry