It is a shame to write a somewhat negative review about this hotel as the location is perfect and it does have a somewhat kitsch charm to the place, however, the only positive’s I can really highlight from my stay are that the location is perfect, they have smoking rooms available and my room was clean and warm.
You don’t expect much for dinner, bed and breakfast for just over £55.00, that’s booking online, I feel if you paid the walk in rate which is £150.00 - £200.00 you would be extremely disappointed.
Dinner was served in a carvery style, but the food that was on offer looked as if it had already been half eaten. The breakfast consisted of a full English, which was actually very nice, and/or cereals, toast, fruit etc. Apart from the cooked breakfast items, the quality of the food was very poor. The tea's and coffee's provided where horrid and in turn at meal times general conversation between guests consisted of complaints about quality of products.
On the website it states that the rooms have modern televisions and have all channels, in fact they have channels one to five. Not a great selection! The bed was very comfortable and the room was nice and warm and clean. The person who I was staying with however found a white stain all over the chest of draws and stains on the curtains which ultimately put her off right away.
The service provided by the staff was mixed and I found that they were either very friendly and would do anything to help or where slightly confrontational when complaints where raised. On the first night I mentioned the quality of the food, the reception manager ignored me and the dining room manager said. 'Well why you didn’t ask the staff to replace the food.' My answer. 'Catering staff should know when the food they are serving isn’t up to standard.'
It is a shame that the negatives outweigh the positives, even if they are trivial! It’s sad really because it has a great location in the centre of Coventry and is actually ideal for people on business trips; if they just put more into it it could be great!
- Also Known As:
- Coventry Britannia Hotel
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