We stayed 23 & 24 November with a Coach trip to the Christmas Market organised by Majestic Tours - who were as ever, brilliant. The Hotel however badly let the trip down. The Hotel was dated, but clean, warm and comfortable. Could have done with some more towels but we made do. Husband didn't bother with the shower as the water flow was so poor and made do with the bath instead. I perservered. We booked a double room and ended up with a twin room on 7th floor which absolutely STANK of stale cigarette smoke. It was so disgusting we dreaded going back there after Dinner in the evening. Our clothes smelt when we came home. We are non-smokers which made it worse but there were smokers on the same floor who also complained about the smell. Our room smelt musty and was so bad that I had to go out and buy air freshner on the second day as I had used all of my deodrant trying to mask the smell on the first day. My bed was comfortable but my husband's bed was not - very springy. Lots of noise from outside with drunken revellers too - we were on the 7th floor but it sounded like they were right outside the wiindow so we didn't get much sleep. We were told different times by reception as to when we should go down for our evening meal and breakfast, to what the restaurant had reserved for us, so we were sent away on the first evening and had to wait around for 45 minutes until our slot became available. Very disorganised. One couple with us had to wait for 2 hours for another room as the one they had been allocated already had someone staying in it ! They were offered two other alternatives which again had people already staying in them. The hotel didn't seem to know which rooms were taken and which were empty which was worrying if there had been a fire. The food was ok - we didn't expect a lot as we hadn't paid much but I would rather pay more for the overall trip and stay in a better standard of hotel - and I don't consider myself fussy. The glasses were filthy - it was difficult to ascertain whether they had been washed. Some of the staff were friendly - other couldn't care less. We would definately book with Majestic again but would not stay in this hotel. Oh and the fire doors had the internal seals hanging off which is a major health and saftey breach - if there had been a fire inspction they would have been severely reprimanded. Thank god there wasn't a fire...
- Also Known As:
- Coventry Britannia Hotel
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