We stayed here in December, both before and after a week abroad. We arrived on a Friday evening at 7pm, i had e mailed the hotel to advise we would be arriving late and to advise them we would need a cot in the room. When we arrived check in was a bit awkward, we had paid in advance, however the staff were asking for full payment.... We got up to our room to find there was no cot in the room ! As i went to the car park for our baggage i asked the staff if they could check if the cot had been organised. The staff didn't seem to know anything about cots... they finally found one and brought one to the room 30 mins later !! there was no mattress or bedding! when i asked about this they advised us to use the extra blankets available for the adults ! luckily i had packed a sheet and blanket for our holiday! We eventually got the baby settled at 8.30 !!! The following morning i reminded the staff at reception that we would be returning a week later, and asked if they could have the cot available? We had arranged a transfer to Birmingham airport the folowing morning, all went well, we arranged with the driver to leave the car seat at the hotel to have ready for the pick up on our return. The holiday went well and we arrived back in the UK at 8pm. We contacted the hotel to advise we had arrived and they said the transfer would be on it's way.. 40 mins later it arrived.. they had forgotten the car seat and had to go back !!! we arrived at the hotel, no assistance was offered with the baggage, car seat pram...... such service !!! when we arrived at our room there was no cot !! again reception were unsure what to do !! a member of staff arrived 30 mins later and dumped the cot in the room, when we asked for assistance to put it up it was faulty !!! another cot was finally found and put up. Again there was no mattress provided, the staff member found some blankets and sheets for us.. which when we were about to put into the cot, were dirty and covered in hairs !!!!!!!! How they expected me to allow my baby to sleep in that situation defies me !! we searched through our baggage in the car and found our own bedding and finally settled the baby at 11 pm !!!! Not a happy customer !!!
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