We stayed at the Coventry Hill Hotel, Rye Hill, as part of a National Holidays trip to Cadbury's World and Alton Towers (Moshi Quest) and our room did not look ANYTHING like the ones featured on their website. On top of that, we were freezing! The huge windows across the width of the room were draughty and the radiator not warming up properly. We switched it on full upon checking in but by the time we went to bed, it was only warm. We used the extra blankets in the room, which had holes in them and hoped they had been washed recently. There were four of us in the family room but we only had 3 towels and one if those had a very dubious brown stain on it. We decided it was too cold to bath the children anyway, as they’d have to get out into the cold room.
The damp on the wall and ceiling meant that the wall paper was bubbling and looked awful, not the lovely family treat it was meant to be! The toilet seat had been replaced with one much too small for the toilet and seemed to be like a child’s training seat, with a very small hole in it. The fan, next to the sink and staring you in the face as you cleaned your teeth, was disgusting! FULL of thick, grey fluff and there were parts missing from the shower system, making ideal holes for our little 5yr old to put her fingers into. The TV was oddly placed at the end of the two single beds, which I assume most would put their children in. This meant that when the children went to sleep and we wanted to watch TV, we couldn’t really see it or have it loud enough to hear as it was at the end of their beds. The sockets behind and next to it were also all loosely attached to the wall and again, dangerous for young children. Above our children’s heads was some sort of old light fitting, which had been left sticking out of the wall (hopefully disconnected but who knows).
Very disappointed with our room, we headed down to dinner where we had been told to be there on time, as they were very busy and didn’t want us messing up the system of sittings for the night. Once we were allowed in (late) we were served sporadically and struggled to get a glass of water for the children. We waited an eternity to be told we could go up for our main courses and in the end went up regardless. Then staff begin clearing tables away and setting up amps and DJ equipment around us whilst we ate. I was told coffee was being served back out in the lounge as they needed to set the room up for the entertainment. However, when I got out there, there was absolutely nowhere to sit and have a coffee, as all the seats were full. The lounge by the way looks nothing like the pic on the site with powder blue sofas. See my image of ripped, tatty leather sofa.
After a cold night, we were woken at 6am by a loud banging coming from the radiators. As this was next to the children’s beds it woke them with a shock and frightened them. It went on until my husband turned them off close to ten minutes after they began. Another sign that the heating system is not working properly in this hotel and the radiators probably need bleeding. The noise stopped but then we were back to being cold. So definitely no morning showers then! Breakfast was much the same as the evening meal, only with the additional embarrassment of having to stand in a huge queue right through the middle of the paying guests eating their breakfast, like students in a canteen.
The hotel foyer reeks of cigarette smoke, as the smoking area seems to be the front door step. Every time you leave or enter the hotel, you inhale about 3 cigarettes worth of smoke, as do your children. We were relieved to get out and back onto the rest of the trip.
The food was very basic, Turkey and Stuffing, Veggi Pasta etc. and was in the main, pretty tastless. Breakfast was OK once we got some.
Choose one in the Qulaity Hotel around the corner! But if you must stay here, choose a higher up roo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.