I recently stayed at this hotel and it was a disaster from start to finish. It started with our rooms not being ready for around half an hour after our arrival, for them to then tell us that out of the 3 separate rooms we had booked, they only had 2 available. Two of my collegues had to share a room. We had paid for 3 rooms and there was no way of refund, their excuse being: "you have already paid".
When we were finally told (not directed to) where our rooms were the nightmare worsened. First of my room smelt of stale smoke, there were curly black hairs all over the bathroom walls, which I have pictures of, the bathroom was filthy with gunk around the taps, tooth paste all in the sink and dirt all behind the sink.
I had no TV remote in my room and there was mould on the ceiling and walls.
Furthermore, there were stains on the sheets and I felt so disgusted about sleeping in this bed that I slept on a towel I had brought with me. I had no supply of hot water so could not have a shower, I told the staff about this problem, they finally came to look a it, warm water was supplied for around 5 minutes then was freezing in the morning which resulted in me having to shower in my collegues room.
My collegues room had a window which had a substantial gap which meant that cold air bellowed into the room all night making one of my collegues shivver.
I was moved to a different room on the second day we were there which was much better than my original room. This room however was still dirty.
Then there was the food in the restaurant next door, which was, I must say beautiful on the first evening we were there, but this is where the positives end. Our breakfast on both occasions was either dry and cold, seemed like it had been there for days and heated up, and items were missing.
The staff were not attentive and seemed to see our complaints as inconveniences to them.
This hotel was the worst I have ever stayed in and I hope no one has to endure the nightmare that was our experience.
Avoid this hotel AT ALL COSTS!!!!
- Also Known As:
- Hylands Hotel Coventry
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