We stayed for 2 nights on a living social deal, and having read the reviews we were looking forward to it. But we must have arrived on a bad day (or three). It seems bizarre when you get a poor review like this amongst what seem very positive reviews, but we can only tell it how we found it. On arrival, we stood waiting at reception while the staff chatted away. The room was in the "prefab" annex and in 1970 would have looked impressive, unfortunately the rooms appear to have been kept in the time warp.
The rooms were clean, but very basic. A bowl of fresh fruit in the room was a nice touch. The beds were comfortable, but as some one else on here has commented at night the room is stifling, and then you find that the 1970's metal framed windows have been deliberately "modified" so that there is a gap, but cannot be opened or closed further.
The walls must be thin because as well as hearing next door (both sides) open and close drawers, you could also hear their phone vibrate on the bedside cabinet. Hearing slamming doors all night long soon becomes the norm.
The bar area and front look nice and if you stayed in that area you could almost enjoy the experience. We didnt get to see the proper restaurant because on both nights we stayed there were weddings on; and this is where you realise that you will be treated as a second class citizen. The weddings must have been booked at least a few weeks in advance, but the staff failed to metion that until you had checked in and given over your card details (convenient!), and booked a table for our evening meal at the hotels restaurant; it was then we were told that dinner would be served in a side room instead because they were preparing for a wedding party in the main restaurant - why didnt they mention that whilst we were deliberating over eating in or out?
No problem we thought, its only a different room to eat in, and the reviews on the food were good. Again we were disappointed, the food was well presented, but nothing special (maybe the first class chef was busy preparing for the wedding party!) The crab & prawn tian was tasteless but crunchy due to the bits of shell left in, blade of beef was like cardboard, and the salmon was very bland with no flavour/taste.
A positive - The house rose wine was very nice.
Breakfast the next morning was okay, with a good selection including vegetarian sausages and the usual selection of cereals, jams etc. The coffee served by the pleasant and smiling waitress was cold, but the orange, apple and cranberry juice made up for it.
Due to our poor experience we dined out the next evening, and found some lovely restaurants in nearby Warwick.
Late on the second night a letter pushed under our door informed us to take breakfast early because the wedding guests would dominate from 9am. The letter did not mention that the previous good selection of breakfast choice would be replaced by a help-yourself warm buffet with much less selection.
At breakfast it was very clear that the hotel could not handle the wedding and the hotel guests, and we, like several others had to sit at temporary tables in the foyer, shared with a very pungent smell that put us off eating and we felt uncomfortable, almost intruders in the 1st and 2nd wedding parties; again treated as second class citizens as we were barely attended to whilst the staff scuttled round looking after the weddding party requests.
Dont get me wrong, the weddings obviously pay a lot of money and the hotel rightly attends to them first, as that is where the profit is; and to be fair the wedding parties were well behaved. But come on Chace, you do not have the capacity to cater for both wedding parties and attend to your guests, so be honest and notify people at the first opportunity that there is a wedding party that day/evening/weekend and give us the chance to either book an alternative date or consider a discount for the inconvenience.
Would we stay here again - definatley not.
Would we recommend it to friends - yes - to stay well clear of !
Sorry if our review does not match with what you found when you stayed, but we are just giving our honest opinion, and we have plenty to compare to as we frequently have long stays in other hotels as you can see from our other reviews.
- Official Description (provided by the hotel):
- The Chace Hotel, Coventry has plenty of charm and individual character. Its impressive Victorian architecture, lovely landscaped gardens and spacious oak paneled lounge make it an ideal venue for business or pleasure, as a wedding reception venue, for business meetings, conferences or leisure stay. ... more less
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- Also Known As:
- Corus Chace Coventry