One of the worst hotel stays ever.
- You get to sleep in an Abbey and feel like you are on the set of a TV show!
- Room itself is lovely except for the tired, old furniture. Despite upgrading our room, as soon as we entered we were facing a tired old armchair that was so worn out it formed a distinct V shape on the seat.
- I feel the cleaning staff do a good job of maintaining a place as large as this, it is not the cleanest but relative to the large turnover of visitors they are doing well!
- So many, where to start? Staff are my main gripe. We came into contact with maybe, 15 staff during our stay. All of them were awful and incompetent. Checkin took half an hour. The girl at reception is really creepy - extremely fake smile that doesnt even touch her eyes. When the porter realised we had no real bags for him to carry and therefore no tips, he walked us about 20 meters, pointed across the courtyard and said "Just go that way" and walked off. Called the restaurant about 20 times to make a dinner reservation - no one picked up. Finally, our 21st call got through to a grouchy man who immediately snapped, "You won't get a table until 9:30pm" like he was hoping we'd give up and go elsewhere. I said, thats fine, we will see you at 9:30pm. When we rocked up at 9:30pm sharp, he hadn't even bothered to put us down on the reservations list! We had to wait an extra 20 minutes to get seated despite all the empty tables!
- Dinner: We paid an exhorbitant amount (about £80 for a starter and 2 mains no drinks) to order off the a la carte menu instead of their much cheaper "3 course specials" which none of the other reviewers here enjoyed. Surprisingly the food was very good but it might've been because we were starving by 10pm. The poor 12 year old waiter was desperate to please, collecting our cutlery and saying "I am collecting your cutlery now, just clearing your table". The service was so appalling that we started laughing at how awful it was, and every time it got worse we just found it even more humorous!
- Breakfast: again had to wait 20 minutes to get seated. Butter was foaming/leaking yellow liquid. When I asked the waitress about it, she said, "its nothing", and I asked her about it again, she snapped and grabbed it off our table, replacing it with the one from the adjoining table which was also leaking the same yellow juices. We also found out why 20x calls went unanswered - no one had a sense of urgency to answer it. We were forced to hear the phone ringing non stop throughout the entire breakfast because none of the staff felt like answering it.
- Location: Unfortunately, Coombe Abbey sits on a public park where all sorts of, interesting, should I say, people can access it. We are told break-ins to guest's cars are very common and not to leave valuables overnight in the parking lot which is accessed by thousands of visitors there to taking advantage of free park facilities.
- There were about 3 simultaneous weddings/wedding shoots that May weekend, it was chaotic but I suspect its a popular venue. However due to the number of weddings regular guests who are visiting will obviously take a back seat to the hotel's more profitable, higher income generating events.
- The pond was so full of gnats and insects that I didn't even want to walk through the parklands. There is a lovely garden at the back but they will shut it off to regular guests on the weekends for private weddings. We snuck in anyway to take a look at what we were missing out on despite being paying guests!
- Also Known As:
- Coombe Abbey Coventry
- Hotel Coombe Abbey
- Reservation Options:
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