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“Hidden gem” 4 of 5 stars
Review of Village Urban Resort Coventry

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Village Urban Resort Coventry
3.5 of 5 Hotel   |   Dolomite Avenue | Coventry Business Park, Coventry CV4 9GZ, England (Formerly De Vere Village Coventry)   |  
Hotel amenities
Ranked #19 of 39 Hotels in Coventry
Derby, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Hidden gem”
4 of 5 stars Reviewed June 8, 2014 via mobile

This is a very good hotel with lovely on-site facilities including a leisure centre and spa tucked away in a business park with easy access to several nearby restaurants and a 10 minute drive to city centre. The rooms are good but nothing spectacular. It is clean and maintained to high standards with freeview tv. It has on-site bar, Starbucks coffee shop and a business suite with free parking facilities. The rooms are priced reasonably but the food and drinks are expensive and not really value for money. However it is a good base for a one night stay with friends or family if you are looking for more than just a place to sleep.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 11, 2014
Dear drkamath,

Delighted to have received your review and thank you for sharing your comments with trip advisor about ther hotel, we hope that on future visits to the area we will have the pleasure of welcoming you back.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Any
English first
Coventry, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 3, 2014

I am a member of the Leisure club and used to enjoy the restaurants from time to time, don't know what has happened but the food now lacks fineness etc. It is also expensive for a place without ambience, a pity really, obviously it now caters for the mass chain market, Weatherspoons might be cheap but at least you get some value for money.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 11, 2014
Dear Jennifer T,

Thank you for taking the time to post your review with Trip Advisor, we really do value the feedback we receive from our guests. Whilst disappointed with content what I can tell you is that in July/August of this year we are upgrading the restaurant with the launch of a new menu which we are confident will be well received in the locality.
If you woulld like to discuss the upgrade or any other aspects of your membership of the leisure club then please do not hesitate to ask for me at the front desk the next time you are visiting.

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Top Contributor
153 reviews 153 reviews
24 hotel reviews
Reviews in 61 cities Reviews in 61 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed May 30, 2014

Stayed here for a night when working in Coventry. All the staff seemed friendly. Service in the verve restaurant was good and the food tasty. A good nights sleep and then breakfast was nice the best morning . A recommended place to stay if you find yourself "sent to Coventry!"

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 11, 2014
Dear adam_nwuk,

Delighted that you enjoyed your recent stay with us, many thanks for taking the time to share it with trip advisor, on behalf of the team we look forward to welcoming you back when next in the area.

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 28, 2014

I stayed here in March 2014 as I was on a one night stay on business. The room was fantastic as were the facilities.
I ate in the on site restaurant as I had a voucher and had a 3 course meal which were all fantastic.
Plenty of places to park the car and easy to find. Recpetion / check in was prompt and efficent.

Look forward to returning if in the area again.

Room Tip: Any of the rooms are great, I was near the back so no road noise
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 11, 2014
Dear Charlotte_Maher,

Thank you for taking the time to share your feedback with trip advisor following your recent stay, we are delighted that you had an enjoyable visit and look forward to welcoming you back when next in the area.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 27, 2014

We arrived at 16:00 after a long journey, all the kids wanted to do was go for a swim so after unpacking we headed down to the pool (16:40). However we were told at the entrance to the pool that children were not allowed in the pool after 16:30!!! Our young kids were literally in tears, and were subsequently a pain for the rest of the evening as had nothing else to do.
It's a nice hotel but seems to be facing an identity crisis, it can't make its mind up whether it is a nightclub, fitness club or hotel! I stayed at a De Vere in December for an Xmas party - it was perfect for that as we partied in the function room and then straight up stairs for bed. But for day to day B&B it wouldn't be a first choice, especially for families!
We upgraded to an upper-deck room, in general very nice but we were missing several items from the tea service and upon reporting this we were told there were no supplies left! Attention to detail on cleaning could be improved although acceptable.
Our over-riding feeling is that we have paid the same amount as other guests to use the facilities and as we were denied access to the pool just because we have kids surely we should pay less?

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 11, 2014
Dear Andy R,

Many thanks for taking the time to share your feedback with trip advisor following your recent stay with the family. We really do value the views and opinions of our guests as we constantly strive to make improvements to the levels of service and facilities on offer.

Whilst I was delighted to read that there were aspects you did enjoy please accept my apologies for the disappointment with the swim times, clearly something as a business we need to take a look at.

I hope that on future visits to the area wewill have the oppoortunity of welcoming you back but in the meantime.

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Wales, UK
Top Contributor
117 reviews 117 reviews
33 hotel reviews
Reviews in 52 cities Reviews in 52 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 26, 2014

Visited for an anniversary weekend and pleased we chose this hotel. Our room was clean, had flat screen tv, tea coffee making facilities, bed made daily, clean towels, beds firm but comfortable. Breakfast exceptionally good and hot, self service. Had Dinner on our second night, surprised not more of a choice on the menu but what we chose was very tasty, plentiful and enjoyable. Reception staff exceptionally helpful and friendly. Had a massage on Friday which was so relaxing and enjoyable. As we were celebrating our wedding anniversary on returning to our room on Saturday were greeted with a surprise, a beautiful anniverary card and balloons - what a wonderful gesture. Exceptionally large car park. Only downside of this hotel is the pool and spa facilities. The pool belongs to a fitness club and unfortunately early Friday afternoon when we wished to use the pool there was a swimming lesson being held for young children and young children were inn the jacuzzi. Not really what you want - spa facilities are for relaxing not trying to avoid splashing and noisey children. Do realize that these facilities help towards running costs but ............

Room Tip: We were in room 233 - exceptionally quiet. Looked out onto a brick wall but as long as quiet and...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 11, 2014
Dear Pam 1948,

Really delighted to have received the review you shared with trip adviser following your recent stay at the hotel, pleased that we were able to contribute towards making your weekend extra special.
We look forward to welcoming you back when next visiting in the area.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holywell, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 25, 2014

Room faced a corrugated warehouse not a good start.. Standard room, room ok everything was clean and tidy. Good size tele , ironing board, hairdryer, etc. ok for a business trip would not stay with my family. food basic with not much choice.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Village Urban Resort Coventry, responded to this review, June 12, 2014
Dear Lisa C,

Many Thanks for the review you shared with trip advisor following your recent stay, we really do value the feedback we receive and whilst pleased that you found the rooms to be acceptable we clearly have work to do in other areas.

Next time you are with us perhaps check out one of our Upper Deck rooms and with the changes we are making to our food and beverage offer i am sure that your stay will be much more comfortable.

In the meantime

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Urban Resort Coventry

Address: Dolomite Avenue | Coventry Business Park, Coventry CV4 9GZ, England (Formerly De Vere Village Coventry)
Location: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 39 Hotels in Coventry
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Village Urban Resort Coventry 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
Village Urban Resort Coventry is located just 5 minutes from Coventry City Centre and an ideal location for accessing the M42 - M6 - M5 and M40 motorways. Birmingham International Airport is 10 miles away and Coventry Train Station just 2 miles. Nearby attractions include Warwick Castle, Bull Ring Shopping Centre and Planet ice skating rink. Village Urban Resort Coventry has 146 comfortable bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, an Urban Spa, state-of-the-art Health and Fitness Club, Squash Court, 25 metre Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
Village Hotel And Leisure Club Coventry
Village Hotel Leisure Coventry
Hotel Village Coventry

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