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“Not great” 3 of 5 stars
Review of Premier Inn Birmingham NEC/Airport

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Premier Inn Birmingham NEC/Airport
Off Bickenhill Parkway | National Exhibition Centre, Birmingham B40 1QA, England   |  
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Ranked #41 of 138 Hotels in Birmingham
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Not great”
3 of 5 stars Reviewed March 3, 2013 via mobile

Hotel ok, food and service absolutely awful! Can't stress enough, we eat out on average three times a week and this is the worst by a long way, prawn cocktail starter was out within a minute of ordering, 'succulent' chicken burger (probably cooked last week) was out within 2ninutes of starter plate being taken away. Awful beyond belief!

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, March 4, 2013
Dear Guest,

Thank you for taking the time to review us on Trip Advisor.

It was great to read that you found your room and our location excellent, I am however very sorry that our restaurant fell far short of your expectations.

I have passed on your comments to our Food & Beverage manager to ensure corrective action is taken.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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980 reviews from our community

Traveler rating
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    318
    158
    63
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
wales
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 3, 2013

My daughter and I stayed here on 1/3/2013, following a visit to the NEC. The reception staff were friendly and efficient at check in. The room was clean, beds comfortable, the shower was excellent, possibly the most powerful I have ever used in a hotel. We didn't eat at the hotel, but we did have coffee and a drink in the bar, where the staff were again friendly and efficient. The bar was busy without being overcrowded and had a good feel to it.
I would certainly recommend this hotel to anyone visiting the NEC.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, March 4, 2013
Dear Guest,

Thank you for taking the time to post a review on your recent stay at the Premier Inn NEC.

I was delighted to read that you found the reception and bar staff friendly and efficient, your room clean and comfortable and the shower excellent.

We hope to welcome you back to the hotel soon.
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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 28, 2013

We booked a room here to be near to family we were visiting over Christmas. Very pleasantly surprised by the spaciousness of our room! A larger room than we've had in many other supposedly higher standard, and pricier, hotels. Staff were friendly and helpful and everywhere was clean and well kept. Wasn't busy when we were there, so nice and quiet. We didn't eat in the restaurant, so unable comment on that but would definitely recommend and we will be returning.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, March 4, 2013
Dear Guest,

Thank you for taking the time to post your comments on Trip Advisor.

I was delighted to read that you enjoyed your recent stay with us and especially that you found our staff very friendly and helpful and our rooms so comfortable.

We look forward to welcoming you back again soon.
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Manchester, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed February 27, 2013

This hotel is usually full with 'trade' from the NEC. However, the staff are never too busy to help. The food and bar service was still good considering the number of people being catered for. The rooms are clean and comfortable, with tea and coffee making facilities which are always welcome. Bathroom very clean with hot water, good spray on shower, shampoo etc. Well worth a visit.

Room Tip: Corner suite didn't have many people walking past.
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, March 4, 2013
Dear Guest,

Thank you for posting such a lovely review following your recent stay with us.

I am delighted that you found your room to be clean and comfortable and our staff service excellent.

We look forward to welcoming you back for a return visit in the near future.
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Saundersfoot
1 review
4 of 5 stars Reviewed February 26, 2013

Excellent service, comfortable and quiet room. Enjoyed breakfasts and dinners. Meal deal excellent value with good choice, quality and service. No hot water to shower or bath throughout three day stay. Offered alternative room but not keen to go to bother moving and hoped plumbing problem a temporary blip. Not so. Clearly an ongoing problem and room should not have been allocated in the first place. In spite of this an enjoyable stay and would definitely go again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to write a review on your recent stay with us.

Firstly, I would like to apologies for the problems you encountered with your room. Plumbing issues are unfortunate and it would have been something we were unaware of for that room to be allocated to you. I am disappointed that you didn't take up the offer of an alternative room as we want our guests to experience the upmost level of comfort during their stay.

We really do hope that this hasn't put you off with staying with us again and we hope to welcome you back to the Premier Inn NEC in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 25, 2013

On a very busy evening when the hotel was full, we were made very welcome, the room was very clean and comfortable. The dinner and breakfast were also very good in spite of a large number of people all requiring food at the same time.
Well done Premier Inn

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, February 27, 2013
Dear Guest,

Thank you for your lovely feedback regarding your recent stay with us at the Premier Inn NEC

We pride ourselves on clean, comfortable and affordable accommodation and excellent service, so I am very happy to read that you thoroughly enjoyed your stay.

We look forward to having you stay with us next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 25, 2013

We have had to visit NEC Birmingham 3 times in the last 2mths & normally go there about twice a yr on average. Previously we've steered clear of the hotels on the NEC site, thinking they would be too noisy with the venue & airport so close.
How wrong could we be. From the moment we arrieved to the time we left, the staff from all levels were so accomondating, bent over backards to help, very welcoming, we couldn't ask for more.
The other places that we stayed at could learn soo much from you guys. Your team spirit & work ethics are second to none. Well done, keep up the good work

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrissa T, Manager at Premier Inn Birmingham NEC/Airport, responded to this review, February 27, 2013
Dear Guest

It was delightful to read that you had such an enjoyable stay with us. It was particularly warming to know that you found all elements of your stay good, from our accommodation, convenient location as well as friendly and welcoming service from the team.

I look forward to welcoming you back to the hotel again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Birmingham NEC/Airport

Address: Off Bickenhill Parkway | National Exhibition Centre, Birmingham B40 1QA, England
Phone Number:
Location: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
#24 Family Hotel in Birmingham
#36 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $
Number of rooms: 247
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Also Known As:
Premier Inn Birmingham Nec/Airport Hotel Birmingham

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