We chose this hotel based on reviews, a spa facility and location. Arrived at our room and my initial thought was how stained the carpets are. When I sat down to untie my shoe laces and kick off my shoes, I noted long blond hairs on the carpet; a second looked revealed multiple types of human hairs and what looked like dogs hairs everywhere. I decided to have a cup of tea, only to find that the only tea provided was Earl Grey. Whilst on the subject of complimentary items: Why only one hot chocolate in a double room? Also, at the level of hotel the Raddison Group pitches itself, I would expect at least one complimentary bottle of water on arrival. The concerns regarding Housekeeping standards were not improved when I found an old toiletries bottle cap in the shower rack. On a positive note, the issues were sorted whilst we went for a walk around the local area.
Raddison management might say the fact we checked in early (by one hour) meant the room was not to standard, but we were offered a choice of 3 rooms , and they should not have been released if Houskeeping had not completed them.
As we were going to see Thriller (separate review) we decided to eat out early (Del Villaggio - separate review). The location is good for walking to most amenities, so this was a positive.
Breakfast on the first morning was a mixed bag, and confirmed that our decision to eat out was correct. Nice fruit and cold buffet. However, whilst the hot buffet looked nice, it was lukewarm; this issue was not helped by cold plates. The first plate presenter was empty, leaving some people looking for plates and others stretching to the rear plate presenter which obviously did not have its heating element turned on. The lids for these pieces of equipment had splashes of something on them. Again, at the level Raddison pitches itself, these issues should not feature. Good kitchen procedures would use smaller batch-cooking, ensure food probing maintained servery food temperature and ensure all equipment was clean. The plate presenters still had the same splashes on them the following day.
After visiting Christmas Market we decided to check out the spa. This hotel is advertised as a Spa Hotel but actually only has a sauna and showers, which are operated under separate management and is charged as an extra; a point that is not clear on the website, as the gym is inclusive. I have given the Pool rating Terrible because there is not a pool in a Spa hotel.
Based on the poor showing at breakfast we also ate out on the second night, and due to the heavy storms stayed close using the Royal Bengal across the road (separate review).
I raised my all of my concerns with reception on the first afternoon and got what I would describe as a neutral response: "you need to raise breakfast concern with the dining room staff", "I will look at the website wording", "I will raise your concerns with housekeeping". All direct quotes.
Sleep quality was okay, albeit the bed was too soft for my liking. We were on the 15th floor and the building does creak in high winds, it is like being on a small cabin cruiser. Some may find this disconcerting, as divers we found it quite calming.
Breakfast on the second day was an improvement, slightly warmer and hot plates. I am not sure if this was chance, my complaint or the fact that a Minor Celebrity and his camera toting sidekick were using the facility and filming.
Minor Celeb to Sidekick: "Would you like another cup of coffee darling"
Sidekick: "Yes, that would be lovely"
Minor Celeb: "Get me one as well then"
What a gentleman.
Overall, I feel the standard provided was well below what it should have been and it was disappointing .
- Official Description (provided by the hotel):
- As Birmingham’s fantastic renaissance continues, the iconic Radisson BLU Hotel brings true European flair to the city. With 211 bedrooms including 8 suites in chic, fresh and fashion styles, 10 state of the art meeting rooms with fitness facilities located on the 18th floor complimentary for guests to use. The first class hotel is the perfect location for business & leisure travel. Its award-winning Filini Restaurant serves up a contemporary Italian dining experience that is almost 100% Italian.The hotel is located in the ciy centre in BIrmingahm new street, the hotel does not offer its own parking spaces, however, the nearest car park is the ncp albany, customers can receive a discount with Radisson of 14.00 per 24/hrs when using this car park. ... more less
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- Also Known As:
- Radisson Blu Hotel, Birmingham Hotel Birmingham
- Radisson Birmingham
- Birmingham Radisson
- Radisson Sas Birmingham