On arrival, good impressions of the hotel - central location with great selection of bars, restaurants on Bingley place(sp?) and Broad Street.
Checked in - went up the lift to the room to find the twin room I had booked, we had been allocated a double. Went back to reception which was changed no problem. Allocated another room, was given a key to somebody elses room with belongings in!!
After a third trip to reception we were finally allocated a room but to find 2 hours later the reception team member had given another party a key to our room!
Very unprofessional and not at all secure. During this whole mess, was not once given an apology.
However, despite the unprofessionalism of staff, the hotel was modern and breakfast was good.
- Official Description (provided by the hotel):
- Ideally located in the heart of the UK's second city center, with onsite car parking, ideal for shop and drop. Our convenient Birmingham hotel is just a short walk from the International Convention Centre and the National Indoor Arena. We are close to the many tourist attractions including the Jewelry Quarter and Museum, Cadbury World, Millennium Point, Botanical Gardens and Sealife Centre. ... more less
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