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“Disappointed and poor service” 2 of 5 stars
Review of Aalto Restaurant

Aalto Restaurant
Hotel La Tour | Albert Street, Birmingham B5 5JT, England
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Ranked #114 of 1,602 Restaurants in Birmingham
Cuisines: British
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointed and poor service”
2 of 5 stars Reviewed June 3, 2013

I do look at some of the poor reviews sometimes and think that people have too high expectations but we have eaten in a wide variety of restaurants and pubs across the range. I think the food and service need to be better than this to meet the reviews. We may have had a bad evening but we won't be back to check.
The restaurant was quite empty when we ate which was fine with us as usually this would mean the service should be better as the staff in the kitchen are less busy. My husband had soup which was lukewarm but it did take a while to arrive so he ate it and did comment the flavour was fine. Then the main came for which the accompanying veg were in the smallest dishes. They got the order wrong (which happens) but then took the additional potatoes away. The potatoes were lukewarm aswell and I am wondering whether this was a case of the end of service quality. When asked whether we had enjoyed our meal we said that he was a bit disappointing and hadn’t met expectations. In a well run establishment you would expect this to trigger questions regarding what was wrong and even by way of lip service suggest that this will be fedback.
Overall disappointing but others may have been more lucky. Overpriced for what it is and it just didn’t live up to it. Had we had an exceptional meal we wouldn’t have considered the cost.

  • Visited June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJPRB2007, General Manager at Aalto Restaurant, responded to this review, August 7, 2013
Sorry to hear that you were disappointed with your experience of the restaurant. I will look into this personally and come back to you. Please send your email address or phone number to
jane.riley@hotel-latour.co.uk. so I can contact you directly. Kind regards, Jane Riley
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168 reviews from our community

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    109
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
jewelsoo7
Contributor
16 reviews 16 reviews
5 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Wish I lived closer”
5 of 5 stars Reviewed May 27, 2013 via mobile

Ate at the restaurant as staying at hotel. Both my friend and I really enjoyed all of our meal. Food was divine ESP the pork belly! I loved the cabbage and would love the recipe!
The service was really great and the bar staff spent time making our cocktails bespoke to meet our fussy tastes. I loved the 1889!
I shall be going to bed dreaming of cocktails and pork belly!

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJPRB2007, General Manager at Aalto Restaurant, responded to this review, August 7, 2013
Thank you for your kind comments. We take a great pride in the quality of our food at Aalto and I am pleased to hear that you were so happy with your order of pork cheeks, If you would like to contact me on jane.riley@hotel-latour.co.uk and supply me with an email address I will be more than happy to get the chef to forward the recipe you would like. I hope to see you on your next visit. Kind regards, Jane Riley
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1 review
“Best soufflé in town”
5 of 5 stars Reviewed May 26, 2013 via mobile

A brilliant evening at the chefs table Dan Pearce and his team not only created a wonderful meal but they interacted and entertained us too. I would recommend to anyone who wants good food at reasonable prices in a modern but relaxed atmosphere

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJPRB2007, General Manager at Aalto Restaurant, responded to this review, August 7, 2013
Happy to hear you enjoyed the chefs table, The whole team at Hotel La Tour Birmingham are working hard to deliver excellent customer service so it's particularly welcome to hear you had such a great time: I'll make sure your comments are passed on. regards Jane Riley
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Senior Contributor
27 reviews 27 reviews
18 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Excellent Sunday Lunch”
5 of 5 stars Reviewed May 21, 2013 via mobile

Visited for Sunday lunch on the recommendation of a colleague. The restaurant was very quiet, but the food was exception. Both my partner and I had 3 courses for £24. Starters were delicious - for main my partner had the lamb and I had the sirloin of beef. Both were cooked faultlessly! I'd highly recommend the Sunday lunch to others.

Service was good - friendly and attentive staff. The restaurant is spacious and modern, just a very short distance from the bullring etc.

I have it on good authority that Aalto do great afternoon tea - I'll be trying it soon!

Visited May 2013
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JJPRB2007, General Manager at Aalto Restaurant, responded to this review, May 25, 2013
The quality of the food served at Aalto Restaurant is something that is really important to our head chef, Dan Pearce, and indeed to all of us here. I am so pleased to hear that you enjoyed your visit and were particularly impressed with your food. Hope to see you again on your next visit to Hotel La Tour for afternoon tea. Kind regards, Jane Riley
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Annemasse, France
Top Contributor
401 reviews 401 reviews
238 restaurant reviews
Reviews in 141 cities Reviews in 141 cities
188 helpful votes 188 helpful votes
“quite successful food attractively presented”
4 of 5 stars Reviewed May 20, 2013

Went here on a slow Monday evening and appreciated very much the decor of the bar area and lobby, very design. The local bottled beers were quite fine. Our dinner was likewise successful with not a bad dish amongst the four of us. i had the Dorset crab and pork sheeks, exceedingly tender and well-spiced. the australian cabernet sauvignon petit verdot bland reasonable and aromatic. A champagne jelly for dessert, successful and never seen on restaurant menus on the continent any more. My friends liked their rib-eye steaks very much. Very friendly and efficient estonian waitress, Veronika.A few interesting breads to start. For the four of us the bill was 243 GBP with a 2à percent tip automatically added...hmmmm....no biggie.But this was fine dining there is no doubt!

  • Visited May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJPRB2007, General Manager at Aalto Restaurant, responded to this review, May 25, 2013
Thank you for taking the time to write a review about Aalto Restaurant. I am pleased to hear that you were impressed with our standard of service and food. Customer service is something that we pride ourselves on and I am please Veronika impressed you all. Hope to see you again soon. Kind regards, Jane Riley.
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